AEM Content Author

Jazeera Airways; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job description

Jazeera Airways is seeking candidates across multiple roles. This page lists current opportunities, responsibilities, and qualifications for each position. The company offers growth opportunities, a dynamic work environment, and the chance to develop your career within a respected airline brand.

Please review the roles below to determine fit and application requirements. This content preserves the original job information and aims to present it in a clean, accessible format.

Passenger Service Agent — Kuwait (Terminal 5)

Jazeera Airways is looking for a Passenger Service Agent in Kuwait at Terminal 5 to provide high-quality customer service to passengers at all touchpoints in the airport, ensuring safe, efficient, and punctual ground handling in line with organisational standards and regulatory requirements.

Responsibilities and Duties:

• Perform passenger check-in, boarding, and arrival functions using airline systems
• Verify passenger travel documents and ensure compliance with regulatory and company policies
• Provide assistance to passengers with special needs, unaccompanied minors, and VIPs
• Manage boarding gate activities to ensure timely departures
• Assist with baggage services, including mishandled baggage and tracing
• Deliver accurate flight information and handle passenger queries professionally
• Escalate operational or customer-related issues to supervisors when required
• Uphold airline safety, security, and service standards

Requirements and Qualifications:

• High School Diploma or equivalent. Graduation Preferred.
• A minimum of one year of experience in an airline or airport environment.
• Holding valid certifications in Dangerous Goods (DG), Safety Management Systems (SMS), and Aviation Security (AVSEC).
• Strong communication and customer service skills
• Ability to remain calm and professional under pressure
• Flexibility to work shifts (early mornings, nights, weekends, holidays)
• Proficiency in English (additional languages an advantage)
• Previous experience in an airline/airport environment preferred.
• Computer literacy and ability to learn airline systems (DCS, reservation tools)
• Customer-focused with a positive attitude
• Team player with problem-solving skills
• Professional grooming and conduct
• Ability to multitask in a high-pressure operational environment

AEM Content Author

We are seeking a skilled and detail-oriented AEM Content Author with experience in managing web content using Adobe Experience Manager.

The ideal candidate will have a strong understanding of AEM Sites, components, templates, workflows, and digital asset management. You will collaborate with cross-functional teams to ensure timely and accurate publishing of content across digital platforms.

Responsibilities and Duties:

• Create, edit, and publish web content using Adobe Experience Manager (AEM).
• Manage and organize digital assets within AEM DAM.
• Work closely with UX/UI designers, developers, and marketing teams to ensure content aligns with brand guidelines and user experience standards.
• Maintain and update site structure, navigation, and metadata for SEO optimization.
• Execute content updates across multiple languages and regions using AEM’s multi-site management capabilities.
• Troubleshoot and resolve issues related to content rendering, broken links, and component behavior.
• Participate in UAT and QA processes to validate content before publishing.
• Train and support internal stakeholders on AEM authoring best practices.

Requirements and Qualifications:

• 5+ years of hands-on experience with Adobe Experience Manager (Sites and DAM).
• Strong understanding of AEM components, templates, workflows, and tagging.
• Experience with responsive design and mobile-first content strategies.
• Familiarity with HTML, CSS, and basic JavaScript (preferred).
• Knowledge of SEO best practices and accessibility standards.
• Excellent attention to detail and organizational skills.
• Strong communication and collaboration abilities.

Engineer - Battery Shop

Jazeera Airways is looking for an Engineer - Battery Shop who will be responsible for certifying maintenance activities performed in the battery shop, including issuing Certificates of Release to Service (CRS). The role supervises all maintenance performed on aircraft batteries and electrical systems, ensuring that both scheduled and unscheduled tasks are carried out in accordance with approved maintenance data, regulatory requirements, and company standards.

Responsibilities and Duties:

• Issue Certificates of Release to Service (CRS) for batteries upon completion of maintenance.
• Supervise all battery shop activities, ensuring compliance with DGCA, OEM specifications, safety standards, and company procedures.
• Plan the availability of tooling, equipment, materials, facilities, and maintenance data to ensure timely and safe completion of work.
• Monitor and report all mandatory occurrences and serious defects.
• Ensure all work packs are prepared, reviewed, issued, and archived in compliance with MOE requirements.
• Operate chargers, analyzers, and specialized equipment under proper environmental conditions.
• Oversee shipping, receiving, and proper documentation of components.
• Verify that all tools and equipment are serviceable, calibrated, and compliant with regulations.
• Ensure all technical publications, manuals, and work instructions are up to date and accessible.
• Respond to audit findings, implement corrective actions, and assist with continuous process improvements.
• Recommend amendments or new procedures for compliance with KCASR Part-145 requirements.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Minimum 5 years of experience in workshop maintenance, preferably with aircraft components.
• Strong troubleshooting and problem-solving abilities.
• In-depth knowledge of aircraft batteries, components, and technical publications.
• Ability to interpret and apply Component Maintenance Manuals (CMM).
• Strong leadership, teamwork, and communication skills.
• Effective time management and organizational abilities.
• Fluency in English (written and spoken).

Software Developer

Jazeera Airways is seeking a skilled and experienced Software Developer with expertise in .NET development to join our dynamic team. As a Software Developer, you will be responsible for designing, coding, testing, and maintaining software applications using the .NET framework. Your primary focus will be on developing efficient and scalable solutions that meet the requirements.

The ideal candidate should have a solid understanding of software development principles, excellent problem-solving skills, and a passion for creating high-quality software.

Responsibilities and Duties:

• Design, develop, test, and maintain software applications using .NET technologies, including C#, .NET Core, ASP.NET and SQL Server.
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Participate in the full software development life cycle, including requirements analysis, design, implementation, testing, deployment, and maintenance.
• Troubleshoot and debug software issues to ensure smooth system performance and user satisfaction.
• Collaborate with team members to review code, provide constructive feedback, and ensure code quality through code reviews.
• Stay updated with the latest industry trends, technologies, and best practices related to .NET development.

Requirements and Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or equivalent.
• Minimum 2 years of IT experience (preferably from Airline Industry)
• In-depth knowledge of the .NET framework, including C#, .NET Core, ASP.NET and SQL Server.
• Strong understanding of OpenAPI (Swagger) specifications and experience in building and consuming RESTful APIs.
• Proficiency in front-end web development technologies, such as HTML, CSS, and JavaScript.
• Familiarity with software development tools and frameworks, such as Visual Studio, Git, and Entity Framework.
• Experience with database design and development using SQL Server or other relational databases.
• Strong problem-solving and analytical skills, with the ability to quickly understand complex systems and troubleshoot issues.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams.
• Solid understanding of software development principles, methodologies, and best practices.
• Relevant certifications, such as Microsoft Certified: Azure Developer Associate or Microsoft Certified: .NET Developer, are advantageous.

Learning and Development Specialist

Learning and Development Specialist is responsible towards delivering engaging training programs and manage off-job learning activities that build employee capabilities that align with Jazeera Airways talent strategy, and support a strong learning culture across the airline.

Responsibilities and Duties:

• Deliver classroom and virtual training sessions across functional, behavioral, and service-related areas according to 6-months Learning & Development Strategy.
• Manage the full cycle of off-job training programs, including nominations, logistics, scheduling, and post-program evaluation.
• Ensure all training delivery meets regulatory requirements, company standards, and organizational cultural fit.
• Partner with internal stakeholders to identify current/future training needs, and recommend suitable developmental activities.
• Support the design and delivery of training materials, facilitator guides, and participant resources.
• Conduct post-training follow-up to measure learning transfer and gather feedback.
• Maintain accurate records, in Mena-Itech, of delivered training for compliance and audit purposes.
• Coach and support employees in their development journeys through workshops and one-on-one sessions.
• Act as an ambassador of the L&D department, promoting a learning culture across the airline.
• Continuously update knowledge of best practices in facilitation, adult learning, and training delivery.

Requirements and Qualifications:

• Bachelor’s degree in HR, Education, Business, or related field.
• 3 to 5 years’ experience in training delivery, ideally in aviation, hospitality, or service industries.
• Proven ability to facilitate interactive workshops and training for diverse groups.
• Strong organizational skills to manage multiple training programs simultaneously.
• Excellent communication and presentation skills in English (Arabic is an advantage).
• Professional certification in Training/Facilitation (e.g., CIPD, ASTD, Kirkpatrick, ICAO/IATA certifications) preferred.

Technical Store Manager

Jazeera Airways is looking for a Technical Store Manager who will be responsible for overseeing all Material & Tool Stores functions to support aircraft maintenance operations. This role ensures the availability, tracking, preservation, and distribution of materials and tools while maintaining strict compliance with aviation regulations, safety standards, and company procedures. The Technical Store Manager will also lead the Stores team, optimize inventory management, and ensure efficient coordination with Maintenance, Planning, and Supply Chain functions.

Responsibilities and Duties:

• Manage and control all Technical & Tool Stores activities in line with regulatory and company requirements.
• Ensure compliance with health, safety, and fire regulations across all Stores operations.
• Lead perpetual stocktaking, audits, and reconciliation processes to maintain accurate inventory.
• Oversee the receipt, storage, preservation, issuance, and dispatch of aircraft materials and tools.
• Develop, update, and implement Stores procedures in coordination with Maintenance and Supply Chain Management.
• Ensure all tools and equipment are serviceable, calibrated, and compliant with regulations.