Library Circulation & Tech Support Specialist

Benefits offered by this job

Job summary

Qualifications

• High school diploma or equivalent required.
• Strong written, verbal, interpersonal, organizational, and time-management skills.
• Ability to learn, interpret, and explain library resources, services, and procedures.
• Ability to manage and prioritize multiple responsibilities in a busy environment with frequent interruptions.
• Relevant experience providing customer service or instruction.
• Proficiency with Microsoft Office applications and the ability to quickly learn University systems and software, including Workday.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills, attention to detail, and a solution-oriented approach.
• Ability to work effectively with a diverse population of students, faculty, staff, and visitors.
• Willingness to learn and embrace new technologies and evolving organizational practices.

Responsibilities

• Manage the Circulation Desk and serve as primary contact for patron questions and library accounts.
• Oversee management and maintenance of the Course Reserves collection.
• Assist with training and supervising student employees and coordinating work assignments.
• Instruct patrons with library equipment and technology (computers, printers, scanners, microfilm readers).
• Perform opening duties and back up processing of new materials and interlibrary loan requests.
• Alternate desk duty with other staff during service hours.
• Participate in collection inventory, shelf-reading, shelving, and related tasks to maintain the collection and service.
• Perform other duties as assigned.