Deskside Support Technician
Only for registered members
Pointe-Claire
On-site
CAD 45,000 - 70,000
Full time
30+ days ago
Job summary
An established industry player seeks a Help Desk Technician to provide exceptional support for end users. This role involves troubleshooting hardware and software issues, documenting solutions, and ensuring a seamless operation of IT services. You will engage with users through various channels, applying your strong communication skills in both English and French. The ideal candidate will possess a college diploma or equivalent experience, along with ITIL v3 certification. Join a dynamic team where your contributions will enhance user experience and drive operational efficiency in a collaborative environment. If you are passionate about technology and user support, this opportunity is perfect for you.
Qualifications
- 2-3 years of experience as a Help Desk Technician, bilingual in English and French.
- ITIL v3 certification or willingness to obtain within 6 months.
Responsibilities
- Provide first level support for hardware and software Help Desk requests.
- Document and track service desk requests and resolutions.
Skills
Verbal Communication
Written Communication
Problem-Solving
Interpersonal Skills
Analytical Skills
Bilingual (English and French)
Education
College diploma in Computer Science
University degree in Computer Science
ITIL v3 Certification
Tools
Windows OS
Microsoft Office
Citrix
Active Directory
TCP/IP
Incident Management Tools
Request Management Tools
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