Client Success Manager

Only for registered members

Canada

Remote

USD 60,000 - 100,000

Full time

30+ days ago

Job summary

Join a forward-thinking company as a Client Success Manager, where you will develop strong relationships with clients and ensure they receive exceptional support. This role is crucial in enhancing customer experiences, particularly in the ski resort sector. You will coordinate onboarding, provide training, and analyze customer needs to optimize their use of innovative technology solutions. If you're passionate about technology and helping others, this is an exciting opportunity to make a meaningful impact in a vibrant and supportive environment.

Benefits

4-week Paid Time Off

8 hours of paid Volunteer Time Off

Inclusive Family Benefits

Employer contributions to pension plan

50% employer contribution to group benefits

Unlimited access to Udemy for Business

Mental health resources

Flexible work schedule

Qualifications

2-5 years of experience in customer support and project management.
Strong ability to build relationships and understand client needs.

Responsibilities

Coordinate onboarding for new customers and provide training.
Analyze customer objectives and optimize training plans.
Act as the primary contact during problem resolution.

Skills

Interpersonal Skills

Problem-Solving

Project Management

Fluency in French

Fluency in English

Change Management

Customer Support

Education

Bachelor’s degree in business or technology

Tools

Atlassian

Jira

Job description

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Your role

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Your profile

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Benefits

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