Lead Vocational Coordinator & Team Coach

Benefits offered by this job

Job summary

Qualifications

• Bachelor's degree in Human Services, Rehabilitation, Psychology, Social Work, Business, or related field required.
• Prior experience in employment services, vocational rehabilitation, job coaching, or related human-services field preferred.
• Prior supervisory, coaching, or team-lead experience preferred.
• Proficiency in Microsoft Office Suite and web-based case management/CRM systems.
• Ability to pass a level 2 background check.
• Reliable transportation, valid driver's license, auto registration, and auto insurance required.
• Confidentiality and ability to manage multiple priorities and deadlines required.

Responsibilities

• Coaches Employment Specialists and Job Coaches on activity, follow-through, and quality of service.
• Holds team members accountable to the expected service model and performance standards.
• Monitors staff performance and addresses concerns proactively.
• Trains new team members until they are able to work independently.
• Runs weekly accountability meetings with staff and follows up on issues early.
• Leads outreach and referral-building activities to grow caseload volume within the assigned area.
• Partners with leadership to build a high-performing pod over time.
• Supervises Employment Specialists and Job Coaches within the assigned pod.