Director, CX Strategy

Only for registered members

New York (NY)

On-site

USD 119,000 - 176,000

Full time

30+ days ago

Job summary

An established industry player is seeking a Director of CX Strategy to lead innovative customer engagement initiatives. This role requires a dynamic individual with over 10 years of experience in digital and multichannel strategies, particularly within the healthcare sector. You will be responsible for developing personalized solutions that connect patients and healthcare professionals, leveraging data-driven insights to enhance customer experiences. Join a passionate team dedicated to improving patient lives and driving innovation in the healthcare industry, where your contributions will make a significant impact.

Benefits

Competitive Salary

Diversity and Inclusion Programs

Career Development Opportunities

Health Insurance

Flexible Work Environment

Qualifications

10+ years of experience in digital and multichannel CX strategy.
Strong leadership and communication skills are essential.
Basic understanding of marketing cloud platforms required.

Responsibilities

Lead the development of personalized, cross-channel experiences.
Collaborate with experts to inspire brand tactics.
Leverage analytics for customer experience optimization.

Skills

Digital/Multichannel CX Strategy

Communication Skills

Presentation Skills

Leadership Skills

Data Analysis

Education

Bachelor's Degree

Master's Degree

Tools

Marketing Cloud Platforms

PowerPoint

Job description

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Your role

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Your profile

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Benefits

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