ZS Associates Looking for Senior Enterprise Systems Administrator at Pune, Maharashtra

ZS Associates; Pune City; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A consulting firm in Pune is seeking an experienced professional for a role requiring hands-on experience with ServiceNow platforms. The ideal candidate will have ITIL/ITSM knowledge and 2-3 years of relevant experience. A competitive salary and bonus package, along with attractive benefits, are offered. Fluency in English is required, and additional language skills are a plus.

Benefits

Competitive salary and bonus package

Attractive benefits

Qualifications

• Strong communication skills, both oral and written.
• Professional appearance, good judgment, and discretion.
• Ability to work independently and meet objectives.
• Methodical and analytical approach to problem-solving.
• Comfortable in a fast-paced environment, able to prioritize tasks effectively.
• 2-3 years of relevant experience.

Responsibilities

• Hands-on experience with ServiceNow platforms.
• ServiceNow administration expertise.
• Thorough understanding of ITIL/ITSM processes.
• Experience with ITSM modules such as Incident, Problem, Change, CMDB, and Asset Management.
• Configuration and customization of ServiceNow, including workflow creation.
• Proficiency in scripting to automate tasks within ServiceNow.
• Experience with integrations and process automation in ServiceNow.
• Experience with upgrading ServiceNow instances.

Skills

ServiceNow platforms

ServiceNow administration

ITIL/ITSM processes

Incident and Problem Management

Change and Asset Management

Configuration and customization of ServiceNow

Scripting to automate tasks

System and integration testing

Active Directory

Education

Degree in Computer Science, IT, or related field

Tools

ServiceNow

Job description

ZS is a professional services firm that collaborates with companies to develop and deliver products that enhance customer value and business results. Our expertise spans R&D, portfolio strategy, customer insights, marketing and sales strategy, operations, and technology, utilizing deep industry knowledge and advanced analytics to create practical solutions. Our most valuable asset is our people, reflected in our values-driven culture that embraces new perspectives and ideas. ZS employees are dedicated to helping companies and their customers succeed across industries such as healthcare, life sciences, high-tech, financial services, travel, and transportation.

Our India Capability & Expertise Center (CEC) hosts over 60% of ZS staff across offices in New Delhi, Pune, and Bengaluru. Our teams collaborate globally to deliver real-world solutions to our clients, maintaining high standards of analytical, operational, and technological excellence. This collective knowledge enables us to deliver superior results.

This position requires the following skills and experience:

1. Hands-on experience with ServiceNow platforms
2. ServiceNow administration expertise
3. Thorough understanding of ITIL/ITSM processes
4. Experience in ITSM modules such as Incident, Problem, Change, CMDB, and Asset Management
5. Configuration and customization of ServiceNow, including workflow creation
6. Proficiency in scripting to automate tasks within ServiceNow
7. Experience with integrations and process automation in ServiceNow
8. Experience with upgrading ServiceNow instances
9. Ability to perform system and integration testing, monitor health and usage, and ensure application compliance
10. Basic understanding of Active Directory is preferred

Qualifications:

• Strong communication skills, both oral and written
• Professional appearance, good judgment, and discretion
• Degree in Computer Science, IT, or related field with a strong academic record
• Ability to work independently and meet objectives
• Methodical and analytical approach to problem-solving
• Comfortable in a fast-paced environment, able to prioritize tasks effectively
• 2-3 years of relevant experience

Fluency in English is required; additional European or Asian language skills are a plus. Candidates must have valid work authorization for the country of employment. An online application with transcripts (official or unofficial) is necessary for consideration.

We offer a competitive salary and bonus package, along with attractive benefits. Please note, no agency calls are accepted.