Zonal Enterprise Lead

Airtel Payments Bank; Ahmedabad District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Airtel Payments Bank is seeking a result-oriented leader to oversee team performance and drive business KPIs across SME and enterprise banking segments. The role focuses on building pipelines, mentoring staff, and delivering enhanced customer solutions in a dynamic market environment.

The ideal candidate has 3+ years in CASA or related banking fields, proven team leadership, and a track record of achieving sales targets with a deep understanding of local market dynamics and regulatory

Qualifications

• Minimum experience of CASA (Corporate Salary or related industry) of minimum 3 years
• Must have team handling experience of at least 2 years
• Relevant experience in a managerial or leadership role in BFSI & allied industries
• Creation of business pipeline with large and small enterprises in SME clusters
• Hiring, training & driving business KPIs from off-role workforce in SME clusters
• Generating revenues from Enterprise customers by scaling salary accounts & Insta Debit card to employees

Responsibilities

• Lead teams: Motivate and guide team members to achieve goals
• Set goals: Define objectives and performance targets for the team
• Delegate tasks: Assign work to team members who are best able to complete it & also contribute as an individual contributor
• Monitor performance: Provide feedback and support to team members
• Manage resources: Ensure budgets and resources are used effectively
• Ensure compliance: Make sure the team is following company policies and procedures
• Handle customer inquiries: Resolve issues and provide customer service
• Conduct performance reviews: Give employees feedback and suggestions for improvement
• Ability to build rapport with customers and effectively present banking products.
• Regularly engage with existing customers to increase account activity and wallet share.
• Helping develop other offerings based on market potential and requirements
• Proven track record of achieving sales targets in a retail banking environment
• Understanding of local market dynamics and customer segments
• Familiarity with online banking platforms and mobile applications
• Knowledge of KYC norms and anti-money laundering regulations
• Motivate and guide team members to achieve goals
• Define objectives and performance targets for the team
• Provide feedback and support to team members
• Ensure budgets and resources are used effectively

Skills

Communication

Problem solving

Decision making

Relationship building

Flexibility

Team handling

Customer service

Job description

Lead teams: Motivate and guide team members to achieve goals

Set goals: Define objectives and performance targets for the team

Delegate tasks: Assign work to team members who are best able to complete it & also contribute as an individual contributor

Monitor performance: Provide feedback and support to team members

Manage resources: Ensure budgets and resources are used effectively

Ensure compliance: Make sure the team is following company policies and procedures

Handle customer inquiries: Resolve issues and provide customer service

Conduct performance reviews: Give employees feedback and suggestions for improvement

Skills Communication: Be able to clearly convey ideas and facilitate understanding

Problem solving: Be able to deal with issues calmly and efficiently

Decision making: Be able to make sound decisions under pressure

Relationship building: Be able to foster a positive and collaborative work environment

Flexibility: Be able to adapt to changing circumstances

Experience required to excel in the role

• Minimum experience of CASA (Corporate Salary or related industry) of minimum 3 years
• Must have team handling experience of at least 2 years
• Relevant experience in a managerial or leadership role Experience in a related field, such as BFSI & allied industries
• Creation of business pipeline with large and small enterprises-blue collared workers (GIG workers/labors etc.) in identified SME clusters only.
• Hiring, training & driving business KPIs from off role work force based out in SME clusters-Key account executive
• Generating revenues from Enterprise customers- Scaling up salary accounts & Insta Debit card to employees

Ability to build rapport with customers and effectively present banking products.

• Regularly engage with existing customers to increase account activity and wallet share.
• Helping develop other offerings basis the market potential requirement, come back with the market requirement and build upon a large use case
• Proven track record of achieving sales targets in a retail banking environment.
• Understanding of local market dynamics and customer segments.
• Familiarity with online banking platforms and mobile applications.
• Knowledge of KYC norms and anti-money laundering regulations.
• Motivate and guide team members to achieve goals
• Define objectives and performance targets for the team
• Provide feedback and support to team members
• Ensure budgets and resources are used effectively