Zoho Technical Support Work From Home Jobs 2025

Sai Vikram Academy; Chennai; Remote; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is looking for passionate Technical Support Engineers to join their dynamic team. This role offers a fantastic platform to develop your technical and customer service skills while providing essential support to clients using a wide range of software solutions. As a Technical Support Engineer, you will engage directly with customers, resolving their queries and ensuring their satisfaction. With opportunities for career advancement and global exposure, this position is perfect for individuals eager to learn and thrive in a fast-paced environment. Join a vibrant team culture that values innovation and excellence, and take the next step in your professional journey!

Benefits

Dynamic Work Environment

Skill Development Opportunities

Global Exposure

Qualifications

• Strong command of written and spoken English is essential.
• Proficiency in delivering phone-based technical support services.

Responsibilities

• Provide voice, email, and chat-based technical assistance to customers.
• Conduct product demonstrations and organize training sessions.

Skills

Communication Skills

Technical Support Experience

Problem-Solving Skills

Adaptability to New Technologies

Education

Degree in Computer Science or IT

Job description

Zoho Technical Support Work From Home Jobs 2025

Zoho, a leading provider of business software solutions, offers a range of technical support job opportunities for individuals passionate about technology and customer service. These roles are integral to ensuring customer satisfaction by addressing software-related issues and providing effective solutions.

Technical support professionals at Zoho interact directly with clients to resolve technical problems, answer queries, and provide guidance on using Zoho’s extensive suite of applications. The job requires a strong understanding of Zoho products, such as CRM, Books, and Creator, along with excellent problem-solving skills.

Zoho values individuals with a knack for learning and adapting to new technologies. Candidates with a background in computer science, IT, or related fields often have an edge, though the company also invests in comprehensive training for its support team. Zoho technical support jobs are not just about resolving customer queries—they are stepping stones to building expertise in cutting-edge business software, opening pathways for professional growth and innovation in the tech industry.

Short Details About Zoho Technical Support Work From Home Jobs 2025

Organization Name: ZOHO

Job Category: Work From Home or Office Jobs

Employment Type: Full time – Regular Basis

Name of Vacancies: Technical Support Engineers

Place of Posting: All Over India

Starting Date: 13-11-2024

Last Date: 28-03-2025

Apply Mode: Online

Position Overview

• Role: Technical Support Engineer
• Experience Required: 6 months to 7 years

About the Role

As a Technical Support Engineer, your role will be pivotal in addressing technical challenges faced by customers and ensuring their issues are resolved in a timely and efficient manner. This position requires excellent communication skills, a proactive approach, and a willingness to learn and adapt to new technologies.

Your primary responsibilities will include offering voice-based, email, and chat-based technical support to customers, conducting product demonstrations, and delivering insightful training sessions. You will also play a critical role in understanding customer requirements, analyzing user needs, and recommending solutions tailored to those needs.

Detailed Job Responsibilities

• Providing Technical Support:
  • Offer voice, email, and chat-based technical assistance to resolve customer queries and concerns effectively.
  • Ensure high-quality interactions that lead to customer satisfaction and build long-term relationships.
• Product Demos and Customer Training:
  • Conduct detailed online demonstrations of products and services to customers, showcasing the features and functionality.
  • Organize training sessions to help customers use the products efficiently, enhancing their overall experience.
• Requirement Gathering and Analysis:
  • Interact with customers to understand their specific needs and expectations.
  • Analyze collected data to identify potential areas of improvement in product delivery or support services.
• Timely Solution Delivery:
  • Analyze and understand customer issues thoroughly to provide timely and effective resolutions.
  • Collaborate with internal teams as needed to escalate and resolve complex issues.

Key Qualifications and Skills

To succeed in this role, you need to meet certain prerequisites and possess the following skills and competencies:

• Communication Skills:
  • Strong command of written and spoken English is essential.
  • Ability to articulate technical concepts clearly and concisely to a non-technical audience.
• Technical Support Experience:
  • Proficiency in delivering phone-based technical support services, preferably to customers in the USA or UK.
  • A minimum of six months of experience in a similar role, with exposure to global customer interactions.
• A keen interest in learning and adapting to new technologies, tools, and platforms.
• Ability to quickly grasp technical concepts and translate them into user-friendly solutions.

Additional Information

• Relocation and Night Shifts:
  • Candidates must be willing to relocate to Chennai and work night shifts, as this role supports international customers across different time zones.
• Eligibility Criteria:
  • This opportunity is open to professionals with relevant experience.
  • Please note that 2025 graduates are not eligible to apply for this position.
• Application Deadline:
  • The last date for registration is 17th January 2025. Ensure you submit your application before this date to be considered for the role.
• Selection Process:
  • Only shortlisted candidates will be notified regarding the next stages of the recruitment process. If selected, you will be contacted with further instructions and details about subsequent rounds.

Why Join Us?

• This role provides a fantastic platform to develop your technical and customer service skills, with ample opportunities for career advancement.
• Dynamic Work Environment:
  • Work in a vibrant team culture that values innovation, collaboration, and excellence.
• Skill Development:
  • Gain hands-on experience in troubleshooting technical issues, conducting professional training, and engaging with global customers.
• Global Exposure:
  • Interact with customers from the USA and UK, enhancing your understanding of diverse cultures and business practices.

What We Expect from You

We are seeking individuals who are passionate about providing exceptional service and solving challenges. You should be someone who thrives in a fast-paced environment and is committed to delivering excellence. Your ability to communicate effectively, coupled with a strong problem-solving mindset, will make you an invaluable part of our team.