Zoho is hiring Technical Support Engineer | 5LPA

Talent'd HR Solutions; Coimbatore; On-site; INR 5,00,000; Full time

Job summary

A leading software company is seeking a Technical Support Engineer in Coimbatore. The ideal candidate will have a Bachelor's in Computer Science and strong communication skills. You will assist clients via calls and emails, troubleshoot technical issues, and collaborate with teams. Candidates from batches 2018-2025 are eligible, and prior employment with the company disqualifies candidacy.

Qualifications

• Strong communication skills are essential.
• Ability to work night shifts when required.
• Candidates must not have attended any Zoho interview in the past 6 months.

Responsibilities

• Provide technical assistance to clients via call, email, chat, and remote access.
• Troubleshoot server and workstation-related issues.
• Collaborate with internal teams to ensure timely resolution of technical issues.

Skills

Understanding of modern IT management and ITSM concepts

Familiarity with Windows, Mac, and Linux operating systems

Strong written and verbal communication skills

Education

Bachelor’s Degree in Computer Science, Information Technology, or related discipline

Tools

EDR

SOC

SCCM

Intune

AV

MDM solutions

Job description

Zoho is hiring Technical Support Engineer | 5LPA

Zoho Corporation is looking for talented and proactive Technical Support Engineers who can deliver excellent customer service and resolve complex technical issues. You will be expected to assist customers through phone, email, chat, and remote sessions.

This is a hands-on role where you’ll collaborate with cross-functional teams and help customers troubleshoot problems in a dynamic and fast-paced environment.

Roles and Responsibilities

• Provide technical assistance to clients via call, email, chat, and remote access
• Troubleshoot server and workstation-related issues
• Understand customer requirements and guide them in using Zoho products effectively
• Maintain a high level of product knowledge to deliver accurate solutions
• Collaborate with internal teams to ensure timely resolution of technical issues
• Maintain detailed logs of customer interactions and resolutions
• Batch: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
  (2026 batch is not eligible)

Education Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline

Required Skills and Desired Candidate Profile

• Understanding of modern IT management and ITSM concepts
• Familiarity with Windows, Mac, and Linux operating systems
• Exposure to tools such as EDR, SOC, SCCM, Intune, AV, and MDM solutions is a plus
• Strong written and verbal communication skills
• Ability to work night shifts when required
• The last date to apply is 31st July 2025
• Only shortlisted candidates will be contacted for further interview rounds
• Candidates must not have attended any Zoho interview in the past 6 months
• Prior employment with Zoho disqualifies candidacy

Key Skills

endpoint security, IT operations, Linux, Mac, Windows

Additional Information

Application deadline: 31st July 2025. Only candidates from batches 2018-2025 are eligible. Zoho is committed to diversity and inclusion.