Zoho Corporation Hiring for Customer Success Officer – Remote Work at Kolkata, West Bengal

Zoho Corporation; Kolkata; Remote; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Officer, where you'll play a vital role in ensuring customer satisfaction and success. This exciting full-time opportunity allows you to work remotely from Kolkata, West Bengal, providing flexibility and the chance to connect with diverse clients. You'll be responsible for building strong customer relationships, delivering product training, and identifying upselling opportunities. If you're adaptable, reliable, and possess strong negotiation skills, this role is perfect for you. Embrace the chance to make a significant impact in a collaborative environment that celebrates diversity and inclusivity.

Benefits

Travel Opportunities

Vision Insurance

Relocation Allowance

Remote Work Flexibility

Qualifications

• Bachelor's degree in Business Administration or related field required.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Develop and maintain relationships with customers to meet their needs.
• Provide product demonstrations and training to maximize customer value.

Skills

Communication Skills

Interpersonal Skills

Negotiation Skills

MS Office Proficiency

CRM Software Proficiency

Adaptability

Reliability

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Related Field Degree

Tools

CRM Software

MS Office

Job description

Zoho Corporation – Kolkata, West Bengal

About 10 hours ago, from GrabJobs

Job Description:

As a Customer Success Officer at Zoho Corporation, you will be responsible for ensuring the success and satisfaction of our customers. This is a remote work opportunity based in Kolkata, West Bengal, and is a full-time entry-level position ideal for individuals who are adaptable, reliable, possess strong negotiation skills, and excel in people management.

Responsibilities:

• Develop and maintain relationships with customers to ensure their needs are met and expectations are exceeded
• Provide product demonstrations and training sessions to help customers maximize the value of our solutions
• Identify opportunities for upselling or cross-selling additional products and services
• Act as the main point of contact for customer inquiries, issues, and escalations
• Collaborate with internal teams to resolve customer concerns in a timely and effective manner
• Collect and analyze customer feedback to drive continuous improvement of our products and services
• Maintain accurate records of customer interactions and transactions in our CRM system

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Excellent communication skills, both written and verbal
• Strong interpersonal skills and the ability to build rapport with customers
• Proficiency in MS Office and CRM software
• Willingness to work in a fast-paced environment and meet deadlines
• Ability to work independently and as part of a team
• Previous experience in customer service or sales is a plus, but not required

Benefits:
– Travel opportunities for customer visits or team meetings
– Vision insurance for eye care needs
– Relocation allowance for eligible candidates

Working Environment:
At Zoho Corporation, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our remote work setup allows for flexibility and the chance to work with a diverse group of individuals from different backgrounds and cultures.

Equal Opportunity Statement:
Zoho Corporation is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive and welcoming workplace for all employees.

Deadline to apply: May 31, 2024

Join Zoho Corporation as a Customer Success Officer and help us drive customer success and satisfaction through excellent service and support!

How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:
Flexible

Benefits & Perks:
This job has the following benefits:
Remote work flexibility

This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!