Zafin Looking for Technical Support Engineer at Chennai, Tamil Nadu

Zafin; Chennai; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

Join a leading-edge technology team as a Technical Support Engineer, where you will support cloud and on-premises environments, ensuring seamless operations and excellent user experiences. This role offers an exciting opportunity to grow within a dynamic IT department, working with innovative technologies and collaborating with skilled professionals. You'll be responsible for troubleshooting issues, managing cloud applications, and providing top-notch support to end-users. If you're passionate about technology and eager to make a difference in the banking industry, this is the perfect opportunity for you to thrive in a supportive and challenging environment.

Benefits

Competitive remuneration

Professional growth opportunities

Team-oriented work environment

Supportive workplace culture

Qualifications

• 4-8 years of IT administration experience, preferably in cloud environments.
• Strong knowledge of Microsoft Azure and Microsoft 365 applications.

Responsibilities

• Maintain cloud applications and on-premises infrastructure for excellent user experience.
• Provide Help Desk support and resolve hardware, software, and networking issues.

Skills

Cloud Concepts

Microsoft Azure

Microsoft 365

Troubleshooting

Active Directory

Atlassian Products (Jira, Confluence)

Networking

Windows and Linux

Incident Management

Scripting

Education

Degree in Computer Science or Engineering

Tools

Microsoft 365

Microsoft Azure

Atlassian Jira

Atlassian Confluence

Docker

Kubernetes

Job description

Established in 2002, Zafin is the award-winning global leader in cloud-based product and pricing solutions for banks, enabling its clients to create and execute innovative products and propositions to respond to market challenges and opportunities at speed. The company is transforming the banking industry—catalyzing core modernization and digital transformation strategies, enabling improved customer experiences, driving revenue, and increasing operational efficiency across the globe. Zafin’s platform is proven, with high impact installations delivering value at more than 30 banks worldwide.

Zafin is privately owned and operates out of multiple global locations including North America, Europe, and Australia. Backed by significant financial partners, Zafin is committed to accelerating growth, fueling innovation, and ensuring enduring value as a leading provider of cloud-based solutions to the financial services sector.

Zafin is proud to be recognized as a top employer. In Canada, UK, and India, we are certified as a “Great Place to Work.” The Great Place to Work program recognizes employers who invest in and value their people and organizational culture. The company’s culture is driven by strategy and focused on execution.

What is the opportunity?

As a Technical Support Engineer within the Enterprise Technology Group, you will learn, grow, and contribute as part of a highly competent IT Department, supporting a leading-edge mixed cloud and on-premises environment. This role is based in Chennai, India.

Role mandate

This role is accountable for maintaining the cloud applications and platforms as well as on-premises infrastructure for the organization, responsible for identifying and resolving any issues in the domain to deliver an excellent end-user experience.

Reports to

This role reports to the Manager, Technology Group.

Primary Responsibilities

1. Perform implementation, administration, and support responsibilities for cloud applications, platforms, and systems including:
1. Microsoft 365
2. Microsoft Azure cloud
3. Microsoft End Point management / Intune
4. Windows and Linux technology stack
5. Active Directory
6. Atlassian products – Jira, Confluence
7. Network Administration (routers, firewalls, switches)
8. Security Patching & Vulnerability management
9. Backups and Restores
10. Maintain security, backup, and redundancy strategies
11. Provisioning of end user devices
12. Software distribution
13. Upgrades, repairs, and preventive maintenance on IT equipment
14. System security

Provide Help Desk support, including:

1. Support to end users experiencing hardware, software, and networking issues on-site or via remote-access systems.
2. Incident response and service request management.
3. Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
4. Collaborate with stakeholders and within the team to ensure time-bound resolution of issues and service requests.
5. Follow standard procedures for proper escalation of unresolved issues.
6. Ensure proper recording, documentation, and closure of support tickets as per IT Service Management standards.
7. Adhere to established Change Management process standards.
8. Participate in Team Meetings, Project Sprints, and other collaborations.
9. Work on complex technical projects in an Agile environment.
10. End user training for employees.
11. Prepare user documentation, procedures, and relevant training materials.
12. Assist in statistical data capture of key metrics for IT reporting.
13. Research and report on new technologies that would help the organization meet new and ever-changing business goals and requirements.
14. Proactive issue remediation and service mindset to maintain excellent end user experience.

Requirements

Must-have:

1. Degree in Computer Science, Engineering, or equivalent.
2. 4-8 years of proven working experience in the field of IT administration.
3. Sound knowledge in cloud concepts and working experience in at least one cloud platform, preferably Microsoft Azure.
4. Experience in administering Microsoft 365 suite of applications.
5. Solid experience with Infrastructure components (Compute, Storage, Networking, virtualization).
6. Familiarity with Atlassian Jira and Confluence.
7. Excellent troubleshooting skills with experience in issue triaging and resolution as per ITSM standards.
8. Good interpersonal skills with excellent written and verbal communication skills.
9. A genuine passion for technology.
10. A love for helping people and solving problems.
11. An instinct to communicate and collaborate with others.
12. A desire to work hard, learn, and grow.
13. Ability to multi-task with strong attention to detail and follow-up skills.
14. Strong work ethic and flexibility to take on varied responsibilities.
15. Must be willing to work on a roster-based rotational shift to provide overlapping time zone support.

Nice-to-have:

1. Experience working with large enterprise IT environments.
2. Experience with automation software.
3. Experience with IaC (Infrastructure as Code) deployment.
4. Experience with Containers (Docker / Kubernetes).
5. Scripting skills.
6. Advanced knowledge of information security.

What’s in it for you?

If you work with us, we expect you’ll show the spirit, drive, and intellect that makes you great. We offer a challenging, team-oriented work environment, competitive remuneration and benefits, and excellent opportunities for professional and personal growth. If you believe you are up for the challenge, please apply.

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting both the privacy and security of personal information collected from all applicants throughout the recruitment process. The methods in which Zafin collects, uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy/.