YouGov Looking for Desktop Support Technician at Mumbai, Maharashtra

YouGov; Mumbai Suburban; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

An international research data and analytics firm in Mumbai is seeking a technical support specialist to manage Microsoft product issues, offer desktop support, and communicate with overseas clients. The ideal candidate will possess a degree and advanced knowledge of Windows and Office, alongside strong problem-solving skills. This position involves working in rotational shifts, Monday to Friday.

Qualifications

• Degree or professional qualification with advanced knowledge of Microsoft technologies.
• Working knowledge of service desk ticketing software.
• Experience in security solutions preferred.

Responsibilities

• Install and configure Microsoft products and peripherals.
• Migrate and deploy desktops and laptops as per company standards.
• Communicate with overseas customers to resolve desktop issues.

Skills

Advanced knowledge of Microsoft Windows 10

Microsoft Office 2019/365

Group Policy

Effective time management skills

Logical reasoning

Education

Degree or professional qualification

Tools

Skype for Business

WebEx

Office 365 administration

basic MacOS skills

Job description

Company Description

YouGov is an international research data and analytics group.

We help the world’s most recognised brands, media owners, and agencies to plan, activate, and track better marketing activities. As pioneers of online market research, we have been building an ever-growing source of consumer data for the past twenty years, creating the richest and most complete understanding of your customers’ complex lives. We call it living data.

We are driven by shared values: being fast, fearless, innovative, diligent, accurate, ethical, and trustworthy. We understand how opinions and trends change daily, weekly, and yearly, which is why we built a platform that provides reliable, real-time data reflecting the reality of a complex world. Imagine knowing what over 17 million people across 55+ markets are thinking now or last week, repeatedly. That’s what makes us different.

Our data is alive, so our clients are always in the know, regardless of how quickly things change.

Job Description

• Installation, configuration, diagnosis, and resolution of technical issues related to Microsoft products such as Windows 7/8/10, Outlook, MS Office, and various business applications.
• Installation, configuration, diagnosis, and resolution of technical issues related to peripherals like desktops, laptops, printers, and scanners.
• Migration and deployment of desktops and laptops according to company standards.
• Communicating with overseas customers and resolving their desktop-related issues using remote tools like Skype for Business and WebEx.
• Supporting desktop maintenance, security updates, virus protection, and patch management.
• Interacting with technical teams at various levels and addressing technical issues with non-technical staff.
• Applying logical reasoning and effective time management skills.
• Managing incidents efficiently and communicating effectively with overseas clients using remote tools.

Qualifications

Degree or professional qualification with advanced knowledge of Microsoft Windows 10, Office 2019/365, Active Directory, Group Policy, and Exchange. Working knowledge of Office 365 administration, service desk ticketing software, and basic MacOS skills.

Additional Information

Experience in security solutions (antivirus, firewall, vulnerability assessment), mobile device management (e.g., InTune), Zoom or Teams, virtual desktop environments (e.g., VMWare View), server virtualization (e.g., VMWare, HyperV), TCP/IP, DNS, Wi-Fi, LAN. Location: Goregaon, Mumbai. Work timings: rotational shift – Monday to Friday.

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