WovV Technologies Looking for Technical Support Executive at Udaipur, Rajasthan

WovV Technologies; Udaipur; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated Onsite Technical Support Executive to join their dynamic team in Udaipur. This role involves supporting the implementation and operation of WovVRA systems, ensuring accurate sales data collection, and providing timely technical assistance to clients. The ideal candidate will have a strong background in customer service, technical support, and project coordination, with experience in Point of Sale systems being a significant advantage. Join a forward-thinking company where your contributions will directly impact the success of operations and client satisfaction!

Qualifications

• Knowledge of IIS, FTP, SFTP, Firewall, Antivirus, and Cloud Servers.
• Experience in POS systems and technical support roles is essential.

Responsibilities

• Provide onsite technical support and monitor data accuracy.
• Coordinate with brands for installation and integration processes.

Skills

Technical Support

Project Coordination

Software Installation

SQL Querying

Customer Service

Helpdesk Support

Data Analysis

Point of Sale (POS) Systems

Education

Bachelor's Degree in Relevant Field

Tools

Remote Connection Tools

MIS Reporting Tools

Networking Equipment (Routers, Switches)

Job description

Job Description – Onsite Technical Support

Location: Udaipur

Experience: 0-3 years

Key Roles and Responsibilities:

• Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support WovVRA implementation and operation.
• WovVRA is used by a location (mall, foodcourt, airport, etc.) to capture automated daily sales data from all outlets present in the location.
• Candidate will be doing the follow-ups, monitoring, and new integrations.
• New integration related activities include:
• Coordinate with brands and set up slots for utility installation/upgrade.
• Ensure the system requirements are present for smooth installation.
• Install WovVRA utility by connecting with brand teams.
• Coordination & follow-ups with the retailers towards new brand integration.
• Monitoring WovVRA data includes:
• Ensuring availability of accurate sales data for brands.
• Daily coordination for getting the resolutions on time and timely updation of automated daily sales data.
• Sales data collection and upload on portal for select brands.
• Analysis of missing data with appropriate reasons on a daily basis.
• Conduct periodic audits and report findings of the audits.
• Assist in root cause analysis of audit findings.
• Seek clarification with the Tenants/Concessionaires for data captured but not reflecting in the bill-wise report.
• Monitor brand status and correctness of overall data.
• Providing timely support and troubleshooting to the malls/retailers/project team.
• Identify and provide inputs on unique (or) recurring project problems.
• Update and maintain knowledge base of all tickets and issues.
• Training team on ADSR process, applications & tools.
• Handle first-level escalations.
• Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
• Identify and monitor project risks through a proactive approach to projects.
• Daily new live brands (PRE LIVE) huddle call to be conducted with mall team.
• Contribute in weekly project huddle call with SDM.

Requirements:

• Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.
• Knowledge on software installation through remote connection tools and PoS understanding is a must.
• MIS Reporting experience.
• Querying/SQL language is a big plus.
• Experience in a similar role or retail operations experience will be preferred.
• Preferable – Experience with Point of Sales (POS) systems/applications.
• Able to work independently and efficiently to meet deadlines.
• Ability to analyze, research and solve technical and project related problems.
• Able to promptly answer & support related phone calls & emails.
• Self-motivated, detail-oriented, organized & self-driven.
• Understanding of Helpdesk Store Support/proven track record and ability to supervise.
• Understanding of Store Infrastructure (basic or advanced).
• Knowledge of databases and network environments is a plus.
• Previous customer service or support and/or basic technical experience required.
• Excellent verbal and written communication skills and interpersonal skills required.
• Experience in providing support as helpdesk for Software/Hardware/Networking domain.
• Min 1 year of experience in POS Training/implementation and/or support roles.
• Experience of traditional and/or cloud-based PoS in India is required (e.g., Go Frugal, Petpooja, Posist, Navision, HDPoS, etc.).
• Courteous and professional phone manners, demeanor and attitude are essential.

Job Type: Full-time

Schedule:

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