World Bank Group Looking for IT Analyst – Service Asset & Configuration Management at[...]

World Bank Group; Chennai; On-site; INR 6,00,000 - 15,00,000; Full time

Job summary

An established industry player is seeking an experienced IT Analyst to enhance its Service Asset and Configuration Management processes. This role offers a unique chance to contribute to significant global development initiatives while ensuring the integrity of IT services. You will play a pivotal role in managing the Configuration Management Database, supporting ServiceNow applications, and collaborating with cross-functional teams. If you are passionate about leveraging technology to drive impactful change and possess strong analytical and troubleshooting skills, this opportunity is perfect for you. Join a team that values innovation and inclusivity, and make a difference in the world.

Benefits

Retirement Plan

Medical Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Reasonable Accommodations

Qualifications

• 8+ years of experience in IT with 2 years in Service Asset and Configuration Management.
• Hands-on experience with ServiceNow Discovery and Service Mapping is highly preferred.

Responsibilities

• Manage operations of the Service Asset and Configuration Management process.
• Maintain accuracy of data in the Configuration Management Database (CMDB).
• Support ServiceNow applications and troubleshoot discovery errors.

Skills

ServiceNow Discovery

Service Asset and Configuration Management

Data Analysis

Troubleshooting

Web and Application Servers

Scripting (PowerShell, Unix Shell)

Analytical Skills

Report Building

Education

B.Tech/BE

Tools

ServiceNow

Splunk

Tableau

Power BI

Job description

Job #: req17007

Organization: World Bank

Sector: Information Technology

Grade: GE

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Chennai, India

Required Language(s): English

Preferred Language(s): English

Closing Date: 5/6/2022 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit www.worldbank.org.

ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promoting shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

The ITS Information Security and Risk Management (ITSSR) unit, headed by the Chief Information Security Officer (CISO), is responsible for providing leadership in managing the information security and risk functions and activities across the World Bank Group, enabling the achievement of WBG’s business objectives. ITSSR supports and facilitates a risk-aware culture, ensuring that WBG information assets are protected in an effective, efficient, and balanced manner and IT security and risk management efforts throughout the World Bank Group are coordinated and aligned to the Bank’s business and IT strategy. ITSSR comprises the following functions: Security Operations, Risk Management and Advisory, IT Policy, IT Compliance, Service Management, Business Continuity, and Sourcing and Vendor Management. ITSCB unit within ITSSR is seeking an experienced IT Analyst (Business Management) who will provide support to its Service Asset and Configuration Management process.

Responsibilities include but are not limited to:

• Provide overall support in managing the operations of the SACM process and governance.
• Assist the Service Asset and Configuration manager in running the process operations and provide guidance to the CMDB Coordinators.
• Maintain accuracy and quality of data in the Configuration Management Database (CMDB), including cleanup/update of Configuration Item (CI) attributes in the CMDB.
• Provide support in the operation and maintenance of the ServiceNow Discovery and Service Mapping applications including discovery schedules, credentials, service mapping and other discovery related operational activities.
• Continuously monitor discovery reports/logs, identify discovery errors and work with subject matter experts (SMEs) to troubleshoot and resolve issues.
• Perform end-to-end service mapping activities and collaborate with application and IT teams to validate components on map, receive confirmation, and sign off.
• Configure and build reports, dashboards, CMDB Health view and Data Certification to manage data compliance and maintain the health of CMDB.
• Revise, update and maintain CMDB Procedures, SOPs and KB articles to reflect improvements to the SACM process.
• Conduct awareness campaigns and learning programs.
• Develop online training materials and conduct face-to-face or virtual (WebEx or Teams) training sessions in local office.

Selection Criteria:

• B.Tech/ BE with 8 years relevant experience with at least 2 years in support of Service Asset and Configuration management for a large enterprise.
• Hands-on experience with ServiceNow Discovery and Service Mapping highly preferred.
• Demonstrated experience with the ServiceNow ITSM modules specifically with Service Asset and Configuration management module.
• Demonstrated experience in performing SACM process compliance validation, governance and maintenance of the integrity and quality of data in the CMDB.
• Demonstrated experience in managing the CI lifecycle with the ability to perform data analysis in keeping track of discovered CIs and its relationships as well as stale CIs and its relationships.
• Strong analytical skills, ability to think outside the box and be creative in troubleshooting and resolving issues related to Discovery, SACM process and CMDB CIs.
• Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) and server concepts.
• Knowledge of server-side object-oriented JavaScript, Unix Shell scripting, Windows scripting, PowerShell, XML, and JSON/script language concepts is a plus.
• Knowledge of network concepts (routers, switches, firewalls, NAT, load balancing).
• Demonstrated experience with configuring and building the ServiceNow CMDB Health Dashboard and Data Certification modules.
• Hands-on experience with building moderate to complex reports and dashboards utilizing CMDB and ITSM (Change, Incident, Problem, Release) data using tools such as Splunk, Tableau, SharePoint, Power BI, etc.
• Ability to work under pressure, manage multi-task requirements and meet tight deadlines.
• Ability to work effectively in a small team environment is critical.
• Ability to build and sustain cooperative and collaborative relationships in a multicultural team environment.
• Good presentation and facilitation skills are highly desired.
• Excellent written and oral communications skills.
• ITILv4 Foundation certification is a plus.

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.