World Bank Group Looking for E T Consultant – Technical Support Officer, GPE at Chennai, [...]

World Bank Group; Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a passionate advocate for education to join their team in Chennai. In this pivotal role, you will support the operations officer and provide technical assistance to enhance workflows and electronic solutions for the Global Partnership for Education. Your expertise will drive the creation and management of webinars, data management processes, and collaboration tools, ensuring that the Secretariat Services team operates efficiently. This is an exciting opportunity to make a meaningful impact in the lives of children while working in a diverse and inclusive environment that values excellence and innovation.

Qualifications

• 5+ years of experience in IT, Data, or Operational roles required.
• Master’s degree in relevant fields is essential.

Responsibilities

• Provide technical support to teams and maintain workflows across various tools.
• Collaborate with IT and Knowledge Management teams for project implementation.

Skills

Technical Support

Data Management

Microsoft Dynamics

Workflow Creation

Collaboration Tools

Business Analysis

Training and Development

Education

Master’s degree in Engineering

Master’s degree in Information Technology

Master’s degree in Data & Analytics

Master’s degree in Operations

Tools

MS Forms

Power Automate

SharePoint

Teams

Excel

Outlook

Job description

Job #: req23023

Organization: World Bank

Sector: Operations

Grade: EC1

Term Duration: 1 year 0 months

Recruitment Type: Local Recruitment

Location: Chennai, India

Required Language(s): English

Preferred Language(s):

Closing Date: 6/23/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

Are you a very passionate advocate for education? Do you want to make a difference in the lives of children? The Global Partnership for Education Secretariat (GPE) would like to hear from you.

ABOUT THE JOB

This position will be based in Chennai. As GPE moves in the future and we become more advanced in terms of automated workflows, electronic messaging and virtual information sharing, the main responsibility of this position/role will be to support the operations officer and provide technical support to the entire GPE Secretariat Services team (and the wider Secretariat) in the creation and maintenance of technical and electronic solutions, and any other tasks that may arise.

Duties And Accountabilities

Specific Tasks include the following:

• Provide Technical support to teams throughout the Secretariat Services Team for the following:
• Creation and technical facilitation of Zoom Webinars and Lunch and Learn sessions.
• Coordination of multi-team virtual webinars.
• Maintain workflows in MS forms, Lists, Power-automate, Sharepoint, Teams, Planner, Excel, Outlook shared email templates, etc.
• Gather requirements, create workflows, conduct UATs.
• Collaborate extensively with GPE’s Knowledge Management team and WBG’s IT team on a continuous basis.
• Create and maintain SOPs/Playbooks, internet pages/contents and the team’s knowledge resource on Sharepoint.
• Train system users, of varied caliber, on system/process changes and updates applicable to the Secretariat Service Team.
• Develop need-based metrics to measure team successes.
• Support on transition into Microsoft Dynamics by collecting business requirements and acting as Secretariat Services Focal Point for wider Secretariat wide project implementation.
• Own the process of Data Management for all data gathered by Secretariat Services team in the course of Procurement, HR and other activities together with the periodic deletion of necessary data according to data retention guidelines.

OTHER MISC. TASKS

• Gathering and processing data to identify process performance areas.
• Support on detailed business analysis and process reengineering projects.
• Educate business users responsible for handling and operating business processes.
• Address service requests from staff and management that are assigned by the Team Lead.
• Ad hoc activities will be assigned as needed/required. Additionally, all tasks are subject to change based on situations/requirements.

Selection Criteria

Education

Master’s degree in Engineering, Information Technology, Data & Analytics, Operations or a relevant related field.

Experience

At least 5 years of experience working within an IT, Data or Operational role.

Competencies

Accountability & Results Focus, Adaptability, Collaboration & Teamwork, Communication & Interpersonal Skills, Planning & Organizing, Quantitative and Analytical Skills, Client Service Orientation, Knowledge of Policies, Processes, and Systems Relevant to GPE, Policy and Process Development & Management.

DIVERSITY AND INCLUSION

Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with a diverse set of backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, creed, race, color, ethnicity, sexual orientation or disability.

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years.