Workspace Experience and Operations Lead

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JLL is seeking an experienced facilities and operations professional in Mumbai to drive integrated facilities management delivery. You will supervise maintenance, safety, and service standards, coordinate with local and client teams, and ensure on-time reporting and governance in line with the Master Services Agreement.

A focus on continuous improvement and risk mitigation will be essential. The role emphasizes data integrity, contractor onboarding, and collaboration with the EOS team for

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).Drive a service excellence culture within the delivery and operational management teams.Create an environment within the team that drives continuous improvement and innovation.Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)Work in conjunction with the Country Head of IFM Operations to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.Ensure all contractual and ad-hoc reports are delivered on timeEnsure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLLMonitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with the Account’s Engineering and JLL’s EOS team to ensure that schedules are compliant as per the above.Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budgetEnsure participation in any planned or unplanned power shutdowns & ISTs and support the engineering team as requiredEnsure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as requiredIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.