Workplace Technical Services Manager-2

JLL; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

JLL in Mumbai is seeking a Workplace Technical Services Manager to lead an Engineering team responsible for critical equipment and to ensure the Workspace operates reliably, safely, and efficiently. You will manage day-to-day technical service contracts, coordinate with Security, Dining, and landlords, and drive KPI delivery, continuous improvement, and high service standards across multiple sites.

The role demands strong engineering knowledge in electrical and mechanical systems, BMS, HVAC, and

Qualifications

• Must have Engineering Diploma/Degree in Electrical/Mechanical with minimum 10 years’ experience in MEP operations.
• Strong ability to manage engineering teams and contracts.
• Experience in building services, energy management and safety compliance.

Responsibilities

• Lead the Engineering team to support workspace with proactive technical service.
• Manage day-to-day technical service contracts, inspections and quality of service.
• Coordinate with Security, Dining Services and landlords to ensure consistent service delivery.
• Drive KPI achievement and risk & safety practices.
• Prepare operational plans, budgets and client reports, including financial reconciliation for service contracts.

Education

Engineering Diploma/Degree in Electrical/Mechanical

Tools

BMS knowledge

HVAC knowledge

Fire protection systems

CRAC/UPS/Chiller operations

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What Jobs involved:--

Workplace Technical Services Manager

Work Dynamics

What this job involves:

This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.

The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs

A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

On time resolution for any sort of Engineering problemto enhance Occupant Experience

Escalate technical issues where required

Commitment to deliver the best level of service every time through attention detail

Identify opportunities to improve technical service delivery to benefit the Workspace

Trusted partner to deliver all GRE requirements aligned to GRE OE codes

Strive for Continuous Improvement implementation

Manage theEngineers & Technician proactively

Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Functional operational control to deliver excellence every time

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Implement and manage the change control process

Be able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Communicate effectively with Clients and vendors at the ground level to create customer delight

Work with all related parties on time delivery of all contracted services

Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the client’s expectation and Business goal

Operational Management

Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery

Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation

Co-ordinate with Building Facility Managers & the Business Units on Project issues

Need to govern day to day set operational practices

Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savings

Co-ordinate with Building operation teams to set upthe best maintenance standards and practices

Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Implement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment

Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Contribute to the Monthly Management Report

To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly

Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Prepare thought through risk assessments for self-delivery

Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services

Ensure to meet all service deliverables SLAs and KPIs

When necessary raise risks to Workspace Experience Site Lead for further investigation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Escalate reoccurring problem and possible solutions to Engineering and Workspace team

Located on site at the clients offices

Mobile as required to cover multiple sites

Managing all technical service contracts, including inspections and quality management of service delivery

Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Share best practices and new ideas to further support the Workspace Experience Team

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation

Co-ordinate with Building Managers & the Business Units on Project issues

Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices

Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Deliver /oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment

Follow theSOP/EOP and training program for staff

Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Sound like you? To apply you need to be:

• Excellent verbal and written communication skills
• In-depth technical knowledge and having analytic skill set
• Fluent in English (verbal), Hindi and the local language
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Must have Engineering Diploma/Degree in Electrical/Mechanical domain with minimum 10years’ experience in MEP operation. Masters in Facility/Operational Management will be added advantage.
• Holder of REW A0 is preferable, but not a must;
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS systemHas experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

What we can do for you:

• At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL

There's the conventional way. And there's the JLL way. A more innovative, intelligent way. See a brighter way.

JLL is a premier professional services firm specializing in real estate and investment management, dedicated to creating sustainable solutions and innovative spaces for its clients and communities.

Company size 10,001+ employees

Company type Public company

Momentum

Team growth

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Team growth

10% in 12 mo

105,164 employees on LinkedIn

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