Workplace Specialist

JLL; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

JLL is seeking a professional Workplace Specialist in Chennai to deliver a premier workplace experience for employees, visitors, and stakeholders. The role emphasizes hospitality, strong communication, and coordinating with facilities and vendor teams to ensure smooth day-to-day office operations.

Core duties include resolving queries, coordinating with internal teams, managing events, supporting occupancy needs, and driving continuous improvements in service delivery.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field.
• 3–7 years of experience in workplace experience, hospitality operations, client servicing, office operations, facilities coordination, or customer experience roles.
• Exceptional verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.

Responsibilities

• Serve as the primary point of contact for workplace-related queries, requests, and escalations.
• Deliver a best-in-class workplace experience for employees, visitors, and leadership teams.
• Build strong relationships with internal stakeholders and ensure workplace services align with business needs.
• Coordinate with facilities, housekeeping, security, food services, and other vendors to maintain high workplace standards.
• Monitor workplace operations and proactively identify opportunities to enhance employee experience and service delivery.
• Support office events, leadership visits, townhalls, employee engagement activities, and special workplace initiatives.
• Manage visitor experience, meeting room operations, workspace readiness, and office occupancy requirements.
• Conduct regular workplace audits and ensure adherence to health, safety, and operational standards.
• Track service-level performance and coordinate issue resolution with relevant teams.
• Prepare workplace reports, operational updates, and stakeholder communications as required.
• Partner closely with facilities management teams to ensure smooth execution of operational activities.

Skills

Hospitality operations

Client servicing

Office operations

Facilities coordination

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field

Tools

Microsoft Office

Job description

About the Role

We are seeking a highly professional and customer-focused Workplace Specialist to deliver an exceptional workplace experience for employees, visitors, and business stakeholders. The role requires strong communication skills, a hospitality mindset, and the ability to manage workplace operations while coordinating with facilities and vendor teams to ensure seamless day-to-day office functioning.

Job Title

Workplace Specialist

Location

Chennai

Work

6 Days in office

Key Responsibilities

• Serve as the primary point of contact for workplace-related queries, requests, and escalations.
• Deliver a best-in-class workplace experience for employees, visitors, and leadership teams.
• Build strong relationships with internal stakeholders and ensure workplace services align with business needs.
• Coordinate with facilities, housekeeping, security, food services, and other vendors to maintain high workplace standards.
• Monitor workplace operations and proactively identify opportunities to enhance employee experience and service delivery.
• Support office events, leadership visits, townhalls, employee engagement activities, and special workplace initiatives.
• Manage visitor experience, meeting room operations, workspace readiness, and office occupancy requirements.
• Conduct regular workplace audits and ensure adherence to health, safety, and operational standards.
• Track service-level performance and coordinate issue resolution with relevant teams.
• Prepare workplace reports, operational updates, and stakeholder communications as required.
• Partner closely with facilities management teams to ensure smooth execution of operational activities.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
• 3-7 years of experience in workplace experience, hospitality operations, client servicing, office operations, facilities coordination, or customer experience roles.
• Exceptional verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Proven ability to operate in a fast-paced, client-facing environment.
• Excellent problem-solving, organizational, and multitasking skills.
• Proficiency in Microsoft Office applications.

Preferred Profile

• Experience supporting premium corporate workplaces, managed office environments, hospitality, or employee experience functions.
• Strong customer-service orientation with a proactive and solution-driven approach.
• Ability to confidently interact with senior leadership and business stakeholders.
• Experience coordinating cross-functional teams, vendors, and workplace service providers.
• Professional presence with a strong focus on service excellence and workplace hospitality.

Key Competencies

• Communication & Presentation Skills
• Stakeholder Management
• Customer/Employee Experience
• Workplace Operations
• Vendor Management
• Problem Solving
• Attention to Detail
• Collaboration & Teamwork

Ideal Candidate

Someone with a strong hospitality and workplace experience mindset, accustomed to managing premium workplace environments and engaging with senior stakeholders, while effectively coordinating facilities and operational teams behind the scenes.