Workplace Experience development Specialist

Jones Lang LaSalle Incorporated; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, India, invites applications for a Simulation Designer to shape learning experiences for the Experience Upskilling App. You will craft narrative-driven training content and dialogues for on-site employees across global accounts, driving behavioral change and engaging learners.

You will support the Pit Stop Program and collaborate with cross-functional teams to capture best practices, evolve content, and build a scalable library of modules for diverse

Qualifications

• Bachelor's degree in Education, Instructional Design, Learning & Development, English, Communications, or related field.
• Proven experience developing narrative-driven training content.
• Strong background in instructional design with demonstrated application of pedagogical principles.
• Experience creating interactive or gamified learning experiences preferred.
• 3+ years in hospitality, facility management, or workplace services is advantageous.

Responsibilities

• Create compelling, natural dialogue for characters within facility management and workplace service scenarios.
• Develop engaging narratives aligned with learning objectives that drive behavioural change.
• Design gamified, bite-size learning experiences using the vendor's platform.
• Apply pedagogical best practices to ensure effective knowledge transfer.
• Develop role-specific training modules for diverse on-site employee populations across global accounts.
• Collaborate with stakeholders, project leads, vendor teams, and subject matter experts.
• Test and refine learning experiences to ensure engagement, clarity, and effectiveness.

Skills

Storytelling

Instructional design

Game design thinking

Power BI

SharePoint

Microsoft Office

Data visualization

English communication

Project management

Cultural sensitivity

Education

Bachelor's degree in Education/Instructional Design/LD/English/Communications

Tools

SharePoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Experience Upskilling App - Simulation Designer & Pit Stop Program Crew

Department: Experience Services, Centre of Expertise

Location: Bangalore, India

Position Overview JLL is seeking a creative Content Development & Simulation Designer to shape learning experiences for our Experience Upskilling App—a digital platform delivering gamified training to on-site employees across our global facility management accounts. You'll design compelling simulation-based experiences that drive measurable behavioural change, crafting engaging narratives and dialogues that transform learning objectives into experiences users genuinely want to complete. Additionally, you'll support JLL's Pit Stop Program—our continuous improvement initiative that captures, evaluates, and shares innovative experience initiatives across global accounts. This dual focus allows you to both create new learning content and help elevate best practices emerging from the field.

What You'll Bring

We're looking for curious, creative L&D professionals who combine storytelling flair with technical understanding. You have proven experience developing narrative-driven training content, ideally including dialogue-based scenarios. You're energized by client interaction and research, using these insights to inform your designs. You thrive in multidisciplinary teams and are driven by making a tangible impact on people's everyday work lives.

Key Responsibilities

Content Creation & Learning Design

• Create compelling, natural dialogue for characters within facility management and workplace service scenarios
• Develop engaging narratives aligned with learning objectives that drive behavioural change
• Design gamified, bite-size learning experiences using the vendor's platform
• Apply pedagogical best practices to ensure effective knowledge transfer
• Develop role-specific training modules for diverse on-site employee populations across global accounts

Stakeholder Collaboration & Research

• Run workshops and conduct interviews with facility management leaders and account teams
• Collaborate with the Training Platform Project Lead, vendor's project managers, visual designers, and technical teams
• Work with subject matter experts to capture authentic workplace scenarios
• Engage with account leaders to ensure content reflects client-specific requirements and cultural contexts

Platform Implementation & Quality Assurance

• Design and create interactive training simulations within the vendor's platform
• Test and refine learning experiences to ensure engagement, clarity, and effectiveness
• Build and maintain a comprehensive library of generic and customizable learning modules
• Update content based on user feedback, performance data, and evolving business needs
• Document best practices, style guides, and content development standards

Content Library Management

• Build and maintain a comprehensive library of generic and customizable learning modules
• Document best practices, style guides, and content development standards
• Organize content assets to enable efficient customization for client-specific needs
• Contribute to continuous improvement of content development processes and workflows

Pit Stop Program Support

• Coordinate Pit Stop meetings with stakeholders across accounts and regions
• Evaluate and score experience initiatives, identifying high-impact practices for broader implementation
• Analyze Pit Stop outcomes to identify trends and opportunities for scalable learning content
• Maintain Pit Stop documentation, SharePoint site, leaderboard, and the Garage repository
• Support continuous improvement of the Pit Stop process based on user feedback and program outcomes

Required Qualifications

• Bachelor's degree in Education, Instructional Design, Learning & Development, English, Communications, or related field
• Proven experience developing compelling narratives and dialogue for training content
• Strong background in instructional design with demonstrated application of pedagogical principles
• Experience creating interactive or gamified learning experiences preferred
• 3+ years in hospitality, facility management, or workplace services is advantageous

Skills & Competencies

• Exceptional written and verbal English communication skills
• Strong sense of pedagogical best practices and adult learning principles
• Excellent storytelling ability with talent for creating engaging, authentic experiences
• Understanding of game design principles and interactive learning methodologies
• Ability to interpret client requirements and translate them into effective learning content
• Proficiency in Microsoft Office suite, Power BI, and SharePoint
• Capabilities in data collection, analysis, and visualization
• Strong analytical and problem-solving abilities with attention to detail
• Ability to manage multiple projects simultaneously while meeting deadlines
• Cultural sensitivity for creating globally relevant content

Success Metrics

• Quality, engagement levels, and timely delivery of learning content modules
• Learner completion rates, satisfaction scores, and measurable behavioural change
• Successful implementation across diverse accounts with positive stakeholder feedback
• Timely coordination of Pit Stop meetings and quality of initiative evaluations
• Accuracy and currency of Pit Stop documentation, SharePoint site, and leaderboard
• Actionable insights generated from Pit Stop outcome analysis

Reporting & Collaboration

• Technology vendor's project teams (developers, visual designers, writers)
• JLLT (JLL Technologies)
• Regional facility management leaders and subject matter experts
• Account teams, client relationship managers, and experience leads
• HR and Learning & Development teams
• Data and analytics teams supporting program measurement

About This Opportunity

Join JLL in revolutionizing workforce development for facility management professionals worldwide. Use your creativity, storytelling skills, and instructional design expertise to create immersive learning experiences that make a real difference in people's daily work lives. This role offers a unique opportunity to combine creative writing, game design thinking, and learning science to build a scalable content ecosystem that drives measurable business impact across JLL's global operations.

Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.