Workplace Duty Manager

JLL; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

JLL in Bengaluru is seeking a Workplace Duty Manager to oversee day-to-day service delivery across helpdesk, front office, security, housekeeping and cafeteria operations during shifts.

You will coordinate with vendors, ensure safety and compliance, manage asset tracking and staff grooming, and drive high standards of hospitality and facility management for the client site.

Responsibilities

• Provide management advice on Helpdesk/Mailroom for escalated issues during the shift.
• Ensure immediate response to priority calls from employees and Siebel team during the shift and follow escalations.
• Clear C-mail/government mail to the proper recipient.
• Ensure immediate handling of accidents or crises.
• Provide Front Office management advice for escalated issues.
• Ensure immediate response to priority calls during the shift and follow escalation.
• Perform rounds of front office, lobby, rest rooms to ensure high housekeeping standards.
• Attend shift briefing.
• Ensure security muster and deployment; acknowledge penalties/comments for improvements.
• Update security manager on client/VIP visits.
• Discuss security issues with the security manager; ensure action and tracking for closure.
• Ensure staff adherence to GAP norms.
• Discuss with facility and security managers on vendor performance matrix monthly.
• Ensure staff grooming.
• Manage key room, clock room and time office.
• Attend shift briefing.
• Ensure housekeeping muster and deployment; acknowledge on the register for improvements.
• Update housekeeping leads on client/VIP visits.
• Discuss issues with housekeeping lead; ensure action and tracking.
• Conduct facility walk-through to assess housekeeping areas for quality.
• Identify, close timely, and report snags.
• Discuss monthly vendor performance matrix with facility manager.
• Close Siebel housekeeping calls promptly within TAT.
• Ensure caterers maintain hygiene and cleanliness.
• Escalate shortages to catering lead and coordinate with vendor.
• Ensure random food sample tests by authorized vendor and act on results.
• Manage quality, quantity and cost of meals served.
• Display hours and menus prominently.
• Conduct quarterly traffic analysis to keep wait times reasonable.
• Ensure tables and chairs are cleaned regularly.

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Duty Manager

What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Workplace Experience, join us to be inspired by the best.

What this job involves

Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site

Responsibilities

Helpdesk/Mailroom Operations

• To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
• To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
• Clearing of C-mail / Government agencies mail to the proper recipient.
• To ensure accident or crises management is addressed immediately

Front Office Operations

• To provide management advice for Front Office for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Security Operations

• Attending the shift briefing
• To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
• To ensure that the security assignment manager or security in-charge of the facility is being updated on the client's/VIP visits
• To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure that security staff adheres to GAP norms.
• To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.
• To ensure the Grooming of the staff
• To manage the overall key room, clock room and time office operations.
• To ensure weekly training is imparted and staff grooming standard is maintained.
• To ensure VMT tool (vendor management tool) is up and run all the time
• To ensure all registers/tools update for material movements (In & Out) on day to day basis
• Follow the escalation matrix if anything wrong
• Ensure to implement EHS practices (PPEs etc) in and around the security premises
• Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)

Housekeeping Operations

• Attending the shift briefing
• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client's/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
• Identification, on time closure and reporting of snags.
• To discuss and assist facility manager on monthly basis on the vendor performance matrix.
• Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.

Cafeteria Operations

• To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
• During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
• To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.
• To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.
• To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.
• To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.
• To ensure that the table & chairs are cleaned at all times and the frequency shal