Workplace Coordinator

Zillow; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Zillow is seeking a dedicated Office Assistant in Bengaluru to manage day-to-day operations and ensure a welcoming workplace environment. This role includes reception duties, hospitality services, and facility management responsibilities.

The ideal candidate will have a Bachelor's degree, 3–6 years of relevant experience, and strong communication skills in English, Hindi, and the local language. A proactive approach and attention to detail are essential.

Shift timing is from 9:30 PM to 6:30 AM IST.

Qualifications

• 3–6 years of experience in front office or customer service.
• Strong verbal and written communication skills in English, Hindi, and local language.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional appearance and demeanor suited for a front-facing role.

Responsibilities

• Ensure the office is clean, safe, and ready for operations.
• Support delivery of hospitality services including reception.
• Assist in coordinating events and meetings.
• Manage employee ground transportation operations.
• Maintain compliance and safety standards through regular inspections.

Skills

Customer service

Facility management

Organizational skills

Communication skills

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Google Suite

Slack

Zoom

Job description

About The Team

The Corporate Real Estate and Workplace team builds and runs the spaces and services that enable Zillow to do its best work. The Office Assistant serves as the face of the office and a key contributor to delivering a seamless, hospitality-driven workplace experience. As the first point of contact for employees, visitors, and vendors, this role ensures smooth front‑of‑house operations while supporting day‑to‑day workplace services.

About The Role

As Zillow continues to evolve its workplace strategy and transition into new leased spaces, this role will have opportunities to grow and adapt, supporting new processes, services, and ways of working.

• Execute day‑to‑day workplace operations: ensure the office opens clean, safe, and ready; address issues quickly; maintain high standards across all spaces. Respond to all submitted support tickets via Zillow’s internal systems, providing direct support to employees and escalating support issues as required following established SOPs to centers of excellence.
• Support the delivery of hospitality services: reception and visitor management, pantry supply management and coordination of meal services, office supply management, transportation coordination, building access/badging, new hire orientation, seating arrangements, etc.
• Assist in coordinating small events, meetings, and onsite activities.
• Assist with Maintenance & Building Systems: schedule, coordinate, and close out all planned/unplanned maintenance; help with MEP, HVAC, life‑safety, and critical equipment; maintain accurate asset and chemical inventories; keep logs and permits current.
• Vendor coordination: act as point of contact for front‑of‑house vendors (reception, courier, pantry); assist in tracking service requests and ensuring timely resolution; elevate service issues to the Workplace Manager as needed.
• Drive onsite communication: respond to basic employee and visitor inquiries and provide accurate information, support internal office communications when required.
• Manage facility incidents and emergencies through timely response, coordination, escalation, and resolution tracking.
• Maintain compliance and workplace safety standards through regular inspections, audit support, and adherence to statutory protocols during night operations.
• Provide facility and workplace support to night‑shift employees by ensuring safety, hygiene, pantry, and operational assistance services.
• Monitor and control facility assets, consumables, and critical spare inventory to ensure uninterrupted operations during emergencies.
• Maintain accurate operational reporting, shift handovers, incident documentation, and MIS records for effective continuity and governance.
• Manage employee ground transportation operations including cab fleet management, transport technology platforms, vendor coordination, route compliance, and safe, seamless employee mobility services across shifts.
• Ensure adherence to female employee transportation safety protocols including escort compliance, trip monitoring, escalation management, and implementation of organizational safety standards during all shifts.
• Provide general administrative support to the Workplace Manager and onsite team.
• Assist with special projects or workplace initiatives led by the Workplace Manager.

Who you are

• A service‑oriented professional who enjoys creating welcoming, positive experiences.
• Highly organized and reliable, with strong attention to detail.
• Calm under pressure and adaptable to changing priorities.
• A proactive team player who takes initiative and follows through.
• Comfortable interacting with diverse stakeholders including employees, vendors, and leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–6 years of experience in a front office, facility management, administrative, or customer service role.
• Strong verbal and written communication skills in English, Hindi and local language.
• Excellent interpersonal skills with a customer‑first mindset.
• Proficiency in full Google Suite including Sheets/Docs, Meeting platforms (i.e. Zoom), Slack, and presentation skills.
• Strong organizational skills with attention to detail and ability to multitask.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Professional appearance and demeanor suited for a front‑facing role.

Location & Schedule

Location: Zillow India Private Limited, Workship Coworks, Sumadhura Capitol Tower, Tower‑2, PS‑6, 9th Floor, Survey No.14, Pattanduru Agrahara Village, K.R.Puram Hobli, Bengaluru – 560066.

Schedule: Night Shift (9:30 PM – 6:30 AM IST).

Equal Employment Opportunity

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.