Workforce Planning Specialist

Dnata; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Dnata in Bengaluru is seeking a Workforce Planning Specialist to provide administrative and operational support for rostering and scheduling. The role is on-site, full-time, with a 24/7/365 shift pattern, and focuses on maintaining accurate workforce data and timely system updates to ensure service continuity.

You will handle post roster updates, respond to employee inquiries, and collaborate with team leaders to optimize workforce plans.

Qualifications

• Graduate or equivalent educational background.
• 3+ years of relevant experience in workforce planning or rostering.
• Experience in 24/7 onsite operations and rostering scenarios.
• Strong data accuracy and documentation practices.

Responsibilities

• Manage post roster updates and process schedule changes within timelines.
• Maintain workforce systems with current employee and schedule data.
• Respond to employee inquiries regarding rosters and procedures with clarity.
• Monitor data accuracy and coordinate corrections with stakeholders.
• Collaborate with leaders to align roster changes with operations.
• Assist WFM officer to generate routine reports and dashboards.
• Identify process gaps and support system/workflow improvements.

Skills

Workforce planning & rostering

Schedule coordination

Compliance support

MS Excel proficiency

Stakeholder management

Education

Graduate or equivalent

Tools

MS Excel

Job description

Role Objective:

Provide administrative and operational support to the Workforce Planning team by managing post roster updates, processing schedule changes, and addressing employee inquiries. The role is responsible for maintaining accurate workforce data, ensuring timely system updates, and upholding compliance with company policies and operational requirements. This supports service continuity, strengthens data integrity, and facilitates effective communication between employees, team leaders, and the Workforce Planning team.

Job Structure:

• Designation: Workforce Planning Specialist
• Mode of Work: Onsite (5 days a week)
• Work Location: Bangalore.
• Job Type: Fulltime
• Shift: 24/7, 365 days

Key Responsibilities:

• Manage postroster updates and process schedule changes accurately and within required timelines.
• Maintain and update workforce systems, ensuring all employee and schedule data is current and compliant with company standards.
• Respond to employee inquiries related to rosters, schedules, and workforce procedures, providing timely and clear support.
• Monitor data accuracy and integrity, identifying discrepancies and coordinating corrections with relevant stakeholders.
• Collaborate with team leaders and Workforce Planning to ensure roster changes align with operational needs and service continuity.
• Assist the WFM officer to generate routine reports and dashboards to support workforce planning, decisionmaking, and compliance monitoring.
• Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and assisting with system or workflow updates.

Skills:

• Workforce planning and rostering in 24/7 operations.
• Experience in schedule coordination and knowledge of compliance support.
• MS Excel proficiency with accurate data entry and documentation.
• Handling high volume operational requests with prioritization and service focus.
• Excellent written and verbal communication and stakeholder management skills.

Requirements:

Education: Graduate or Equivalent

Experience: 3+ years of relevant experience