Workforce Operations Expert

Micro1; India; Remote; INR 1.102.000 - 1.653.000; Teilzeit

Zusammenfassung

Cashback24x7 is seeking a Workforce Operations Expert to join a remote team. You will design rubrics and tasks that enhance AI training, focusing on tracking employee locations, data reconciliation, and crisis management support for organizational resilience.

You will analyze location data across systems, collaborate with AI teams on training data, monitor workforce movement, and communicate findings to HR, security, and leadership, shaping scalable processes and enterprise reporting.

Qualifikationen

• Proven expertise in people analytics, employee data tracking, and enterprise reporting systems.
• Experience developing and evaluating structured reasoning rubrics for AI or data-driven projects.
• Strong written and verbal communication skills.
• Background in crisis management, incident response, or business continuity planning.
• Ability to plan multi-stage response actions under uncertainty.
• Familiarity with cross-functional workflows across HR, security, and communications.
• High attention to detail and data integrity in dynamic environments.

Aufgaben

• Design, develop, and continually optimise structured rubrics for assessing AI model outputs related to workforce tracking and reporting.
• Analyze and reconcile employee location data from multiple systems, ensuring accuracy and consistency to support enterprise-wide operational visibility.
• Collaborate with AI training teams to create comprehensive, high-fidelity training data and evaluation tasks for advanced model development.
• Monitor and report on workforce movement and patterns, supporting business continuity planning (BCP) and incident response initiatives.
• Leverage people analytics to inform decision-making and evaluate workforce trends, enabling proactive crisis and emergency response strategies.
• Communicate complex findings and recommendations clearly, both in writing and verbally, to diverse stakeholders including HR, security, and executive leadership.
• Contribute subject matter expertise to the development of scalable rubrics and workflows that align with organisational security, HR, and communications protocols.

Kenntnisse

People analytics

Employee data tracking

Enterprise reporting systems

Structured rubrics for AI/data

Written and verbal communication

Crisis management

Cross-functional workflows

Jobbeschreibung

Job Title

Workforce Operations Expert

Job Type

Contractor

Location

Remote

Job Summary

Join our customer's team as a Workforce Operations Expert and play a pivotal role at the intersection of people analytics, data tracking, and cutting-edge AI training. You will design sophisticated rubrics and tasks that enhance AI models, focusing on tracking employee locations, data reconciliation, and supporting organizational resilience in crisis management scenarios.

Key Responsibilities

• Design, develop, and continually optimise structured rubrics for assessing AI model outputs related to workforce tracking and reporting.
• Analyze and reconcile employee location data from multiple systems, ensuring accuracy and consistency to support enterprise-wide operational visibility.
• Collaborate with AI training teams to create comprehensive, high-fidelity training data and evaluation tasks for advanced model development.
• Monitor and report on workforce movement and patterns, supporting business continuity planning (BCP) and incident response initiatives.
• Leverage people analytics to inform decision-making and evaluate workforce trends, enabling proactive crisis and emergency response strategies.
• Communicate complex findings and recommendations clearly, both in writing and verbally, to diverse stakeholders including HR, security, and executive leadership.
• Contribute subject matter expertise to the development of scalable rubrics and workflows that align with organisational security, HR, and communications protocols.

Required Skills and Qualifications

• Proven expertise in people analytics, employee data tracking, and enterprise reporting systems.
• Demonstrated experience in developing and evaluating structured reasoning rubrics for AI or data-driven projects.
• Strong written and verbal communication skills, with a focus on clarity, conciseness, and influence.
• Background in crisis management, incident response, or business continuity planning in large organisations.
• Ability to exercise sound judgement under uncertainty and to plan multi-stage response actions.
• Deep familiarity with cross-functional organisational workflows, including HR, security, and communications.
• High attention to detail and a commitment to data integrity in dynamic environments.

Preferred Qualifications

• Experience supporting AI training and operational rubrics development for workforce management applications.
• Insight into security and emergency operations in complex, distributed enterprises.
• Advanced knowledge of reconciliation methodologies across disparate data systems.