Workforce Management, SQL and Analytical Tools - Manager WFM - BF

Carelon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Carelon is seeking a Manager WFM in Bengaluru. This role involves overseeing staffing levels, optimizing schedules, and implementing workforce-related strategies to enhance operational performance and service quality.

The ideal candidate will have experience in workforce management and strong analytical abilities. The position is full-time and requires leadership skills to guide a team effectively.

Qualifications

• Experience in workforce management, staffing strategy, and scheduling.
• Strong analytical skills with proficiency in data analysis and reporting.
• Excellent communication and coordination abilities.

Responsibilities

• Analyze historical data to project future workloads and staffing needs.
• Develop efficient staff schedules based on forecasted workloads.
• Monitor real-time operations to ensure adequate staffing levels.
• Generate reports on workforce performance and productivity metrics.

Skills

Workforce Management Experience

Data Analysis

Leadership

Communication Skills

Healthcare Compliance Knowledge

Tools

Workforce Management Software

Job description

Position Title: Workforce Management, SQL and Analytical Tools – Manager WFM

Location: Bangalore – Bagmane

Requirement Level: Manager, Full-Time

Hiring Manager: Senior Manager

The Manager WFM will strategically plan and manage staffing levels, optimize schedules, and oversee workforce‑related processes. This role involves forecasting, analyzing data, and implementing strategies to ensure efficient staffing, which directly contributes to improved operational performance, cost‑effectiveness, and the delivery of quality healthcare services.

Responsibilities

• Forecasting and Planning: Analyze historical data to project future workloads and staffing needs, including claims processing demands.
• Staff Scheduling: Develop efficient staff schedules that align with forecasted workloads to ensure optimal coverage and service levels.
• Real‑Time Management: Monitor real‑time operations to ensure staffing levels are adequate and adjust resources as needed.
• Performance Analysis: Analyze KPIs such as average handling time, service levels, and adherence rates to assess workforce efficiency.
• Coordination with Teams: Work closely with operations and claims processing teams to communicate staffing plans and adjustments, ensuring all groups are aligned with workforce strategies.
• Capacity Planning: Develop long‑term capacity plans to support organizational growth strategies and changes in business volumes.
• Reporting and Analytics: Generate reports and provide analyses on workforce performance and productivity metrics to management.
• Technology Utilization: Leverage workforce management software and tools to optimize scheduling, forecasting, and reporting processes.
• Continuous Improvement: Identify and implement process improvements to increase efficiency, reduce costs, and enhance service quality.
• Regulatory Compliance: Ensure all workforce management practices adhere to relevant healthcare regulations and compliance standards.
• Stakeholder Collaboration: Engage with leadership and other stakeholders to support strategic initiatives and align workforce strategies with business goals.
• Team Leadership: Lead and manage a team of workforce analysts or specialists, providing guidance, support, and direction.
• Performance Management: Conduct regular performance reviews, provide feedback, and implement development plans.
• Training and Development: Identify training needs and opportunities, facilitating continuous learning and skill development.
• Talent Acquisition and Retention: Participate in the recruitment process to attract qualified candidates and foster a positive work environment.
• Conflict Resolution: Address and resolve interpersonal conflicts or issues within the team to maintain collaboration.

Key Qualifications

• Experience in workforce management, staffing strategy, and scheduling.
• Strong analytical skills with proficiency in data analysis and reporting.
• Knowledge of workforce management software and tools.
• Excellent communication and coordination abilities.
• Leadership experience with the ability to develop and manage a high‑performing team.
• Understanding of healthcare regulations and compliance related to workforce processes.