Workforce Management Data Analyst

PORCH INDIA PRIVATE LIMITED; India; À distance; INR 1 069 000 - 1 496 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Accident insurance

Retiral benefits

12 company-paid holidays

2 flexible holidays

Privilege/earned leave

Casual/sick leave

Paid maternity and paternity leaves

Weekly wellness events

Résumé du poste

The Porch India Private Limited seeks a Workforce Management Data Analyst to design, develop, and maintain reporting across the contact center. You will partner with Operations, QA, and Leadership to translate data into actionable recommendations and drive performance, productivity, and customer experience using Salesforce, Excel, Power BI, and other BI tools.

You will create recurring reports, dashboards, and analytical tools to support informed decision-making and ensure data integrity across

Qualifications

• Bachelor’s degree in a related field preferred.
• 2+ years in business analytics, data analysis, or contact center analytics.
• Advanced proficiency in Excel, including Power Pivot and Pivot Tables.
• Experience with Salesforce reporting and dashboards.
• Power BI or Tableau experience preferred.
• Experience with large datasets and data validation.
• Basic SQL knowledge is a plus.
• Strong English communication and collaboration skills.

Responsabilités

• Design, develop, and maintain operational reports, dashboards, and scorecards for Contact Center leadership.
• Extract, analyze, and validate data from Salesforce and other systems for accuracy.
• Create and automate recurring reports using Excel, Power Pivot, and BI tools.
• Provide insights on performance trends, CSAT, FCR, and productivity.
• Develop dashboards to track sales, revenue, agent performance, and KPIs.
• Maintain daily call volume reporting for visibility and trend analysis.
• Collaborate with Operations, QA, and Leadership to meet reporting needs.
• Perform root cause analysis on variances and suggest improvements.
• Document processes and definitions; support BI initiatives.

Connaissances

Excel

Power Pivot

Pivot Tables

Salesforce reporting

Power BI

Tableau

SQL basics

VBA

Data analysis

Analytical thinking

English communication

Formation

Bachelor’s degree in Business, Finance, Statistics, Mathematics, Data Analytics, Information Systems, or related field

Outils

Salesforce

Power BI

Tableau

Excel

SQL

Description du poste

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service(“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title

Workforce Management Data Analyst

Location

• India

Workplace

• Remote
• A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Workforce Management Data Analyst. The Workforce Management Data Analyst is responsible for the development, maintenance, and enhancement of operational reporting across the contact center organization. This role serves as a key business partner to Operations leadership by providing accurate, timely, and actionable insights into performance, productivity, customer experience, and business metrics. The Workforce Management Data Analyst will leverage data from Salesforce, Excel, Power BI, and other business systems to create recurring reports, dashboards, and analytical tools that support informed decision-making. This role plays an important part in Porch’s broader mission of using data-driven insight to improve the experience we deliver to homeowners, by ensuring our contact center operates efficiently and effectively. The successful candidate will partner closely with Operations, Quality Assurance, and Leadership teams to translate data into clear, actionable business recommendations.

What You Will Do

• Design, develop, and maintain operational reports, dashboards, and scorecards for Contact Center leadership.
• Extract, analyze, and validate data from Salesforce and other business systems to ensure reporting accuracy and consistency.
• Create and automate recurring reports using advanced Excel functions, Power Pivot, and reporting tools.
• Develop meaningful insights and recommendations based on performance trends, customer experience metrics, and operational KPIs.
• Develop reporting and dashboards to track sales performance, conversion rates, revenue generation, agent commissions, Customer Satisfaction (CSAT), First Contact Resolution (FCR), productivity, and overall business effectiveness.
• Develop and maintain daily call volume reporting to support operational visibility and trend analysis.
• Partner with Operations, Quality Assurance, and Leadership teams to identify reporting needs and deliver effective solutions.
• Perform root cause analysis on performance variances and identify opportunities for operational improvement.
• Maintain data integrity and ensure consistency across all reporting outputs.
• Document reporting processes, definitions, and methodologies.
• Support reporting automation and business intelligence initiatives through Power BI and other visualization tools.
• Prepare executive-level presentations and summaries that communicate performance results and business insights.
• Respond to ad hoc reporting and analysis requests from stakeholders.

What You Will Bring

• Bachelor’s degree in Business, Finance, Statistics, Mathematics, Data Analytics, Information Systems, or a related field preferred.
• 2+ years of experience in business analytics, data analysis, reporting, contact center analytics, workforce management analytics, or a related analytical role.
• Advanced proficiency in Microsoft Excel, including hands‑on experience with Power Pivot and Pivot Tables, is required.
• Experience with Salesforce reporting and dashboard development required.
• Some flexibility on the depth of Salesforce experience may be considered for candidates who otherwise meet the role’s core qualifications.
• Experience with Power BI, Tableau, or similar business intelligence platforms preferred.
• Experience working with large datasets and data validation processes.
• Basic knowledge of SQL or database querying is a plus.
• Familiarity with VBA is a plus, though not required.
• Familiarity with AI-powered tools for reporting and data analysis is a plus.
• Strong analytical and problem‑solving skills with the ability to interpret large data sets.
• Strong understanding of business and contact center metrics and reporting methodologies.
• Excellent attention to detail and commitment to data accuracy.
• Ability to translate data into actionable business recommendations.
• Ability to confidently present and speak to data and reporting results in meetings.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Comfortable working independently in an async‑first team environment.
• Collaborative mindset with strong stakeholder management skills.
• Proven experience working with US based business teams.
• Excellent written and communication skills in English language.

Working Hours

• 8 Hours (Excluding breaks) including 4 Core US Hours Overlap (7:30pm– 11:30pm IST) and 4 flexible hours (IST)

Application Window

The application window for this position is anticipated to close in 2 weeks (10 business days) from September 11, 2026. Please know this may change based on business and interviewing needs.

What You Will Get

• Pay Range: ₹1,068,800 – ₹1,496,300 INR annually
• Medical insurance
• Accident insurance
• Retiral benefits
• 12 company‑paid holidays
• 2 flexible holidays
• Privilege/earned leave
• Casual/sick leave
• Paid maternity and paternity Leaves
• Weekly wellness events

Equal Opportunity

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Company Culture

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Values

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

About Porch

We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home.