Workforce Management Analyst

Gratitude India; Kolkata District; On-site; INR 600,000 - 700,000; Full time

Job summary

Gratitude Inc, a leading recruitment and staffing firm, is hiring a WFM Analyst for Kolkata. The role involves forecasting, scheduling, capacity planning, RTA and MIS using IEX, NICE or Verint, with strong Excel and analytics skills. Rotational shifts apply.

Ideal candidates have 2.1-5 years of experience in a BPO environment and are eligible for responsibilities in workforce management. Ex-TCS not eligible as per company policy.

Qualifications

• Forecasting, scheduling, capacity planning, RTA, MIS & WFM tools experience.
• Strong Excel and analytics skills.
• Experience in rotational shifts.
• Ex-TCS not eligible.

Skills

Forecasting

Scheduling

Capacity planning

RTA

MIS

WFM tools

Excel

Analytics

Tools

IEX

NICE

Verint

Job description

Hiring WFM Analyst | Kolkata | 2.1-5 yrs | 6-7 LPA | BPO 2. Experience in forecasting, scheduling, capacity planning, RTA, MIS & WFM tools (IEX/NICE/Verint). Strong Excel & analytics skills. Rotational shifts. Ex-TCS not eligible.

Skills highlighted with ‘‘ are preferred keyskills

Company Info

Gratitude Inc is a leading recruitment and staffing org established in 2004, specializing in delivering end-to-end hiring solutions across multiple industries with a strong focus on combining recruitment expertise with technology driven processes