WFM Lead Scheduler / RTA / MIS For a Bpo

Grandeur Recruitment Consultants; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Grandeur Recruitment Consultants is seeking a WFM Scheduling professional in Delhi with 4–5 years of hands-on experience to manage end-to-end workforce scheduling and optimize staffing levels according to forecasted demand and business needs. The role involves shift bidding and ensuring schedule adherence in a fast-paced environment.

The ideal candidate will demonstrate strong skills in forecasting, capacity planning, and familiarity with NICE, IEX, and Verint systems to drive service levels and

Qualifications

• Strong hands-on experience in WFM Scheduling.
• Knowledge of NICE / IEX/Verint.
• Good understanding of Forecasting, Capacity Planning & Scheduling.
• Experience: 4–5 Years in WFM Scheduling.

Responsibilities

• Manage end-to-end workforce scheduling
• Prepare & maintain staff schedules based on forecasted demand & business requirements
• Optimize staffing, shrinkage, occupancy, & service levels
• Handle shift bidding, shift inflex, and schedule adherence

Skills

WFM Scheduling

NICE

IEX

Verint

Forecasting

Capacity Planning

Scheduling

Job description

• Manage end-to-end workforce scheduling


• Prepare & maintain staff schedules based on forecasted demand & business requirements


• Optimize staffing, shrinkage, occupancy, & service levels


• Handle shift bidding, shift inflex, and schedule adherence

Required Candidate profile

• Strong hands-on experience in WFM Scheduling


• Knowledge of NICE / IEX/Verint


• Good understanding of Forecasting, Capacity Planning & Scheduling


• Experience: 4–5 Years in WFM Scheduling