Workday Services HCM Consultant - APAC

WPP Media Limited; Chennai District; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid work model

Flexible accommodations

Job summary

WPP seeks an experienced Workday HCM Consultant to provide post go-live support for core HCM, absence, and time tracking. You will diagnose issues, configure structures, and collaborate with the Workday Services Team to deliver world-class support.

You will work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

Qualifications

• Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation.
• Ability to identify opportunities to extend Workday usage to meet business requirements.
• Ability to challenge stakeholders to fully understand a requirement.
• Take ownership of queries and successfully resolve them.
• Experience using ServiceNow or similar service management software.
• Effective team player and experience of working with others to achieve a common goal.
• Excellent organisational skills, attention to detail and confident communicator across all mediums.
• Ability to deliver to deadlines and prioritise effectively.

Responsibilities

• Manage complex change requests, establish the underlying problem, propose options and fully document the solution.
• Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business.
• Support global merger activities and deployments.
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times.
• Provide guidance to our team of analysts when troubleshooting complex issues.
• Professionally manage escalations should they occur and communicating with senior stakeholders.
• Provide functional expertise and guidance to our People Teams.
• Accountable for maintaining up-to-date process documentation.
• Safeguard global standards and principles against competing requests and priorities.
• Participate in testing activities as required.
• Proactively identify opportunities to extend and improve our Workday usage.
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends.

Skills

Workday HCM

Absence & Time Tracking

Recruitment & Talent

Stakeholder communication

ServiceNow usage

Team collaboration

Tools

ServiceNow

Job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world’s most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workdayis a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we’re hiring:

We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you’ll be doing:

• Manage complex change requests, establish the underlying problem, propose options and fully document the solution
• Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business
• Support global merger activities and deployments
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
• Provide guidance to our team of analysts when troubleshooting complex issues
• Professionally manage escalations should they occur and communicating with senior stakeholders
• Provide functional expertise and guidance to our People Teams
• Accountable for maintaining up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate in testing activities as required
• Proactively identify opportunities to extend and improve our Workday usage
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

What you’ll need:

• Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
• Ability to identify opportunities to extend Workday usage to meet business requirements
• able to challenge stakeholders to fully understand a requirement
• Take ownership of queries and successfully resolve
• Experience of using ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR and finance processes an advantage

Who you are:

You’re open_:_ We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic_:_ We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.