Work reputed company- Tech & Sales Support

FlexBoard; India; On-site; INR 300,000 - 480,000; Full time

Job summary

TP is a global digital business services company delivering advanced customer support and technical assistance. The Technical Support Representative role involves responding to a variety of customer inquiries, troubleshooting internet services and devices, and delivering an outstanding customer experience in a fast-paced, customer-facing environment.

Ideal candidates will be 18+ with a HS diploma or equivalent, possess strong communication and problem-solving skills, and be comfortable working

Qualifications

• Were looking for reputed company people people who are inspired to reputed company only the best in reputed company that we do.
• Over 18 years of age
• HS Diploma or equal
• Comfort with desktop computer
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills
• Ability to work independently and multi-task
• Key Competencies: Process, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Teamwork
• Critical Thinking: quick analysis of customer issues

Responsibilities

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
• First level technical assistance for consumers.
• Support for high speed internet services delivering an exceptional customer experience and troubleshoot technical problems.
• Troubleshooting and issue resolution for internet service and connectivity issues.
• Support customer needs related to high speed internet services and devices including troubleshooting and triage.
• In-scope support for internet service and connectivity issues relating to operating devices and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers.
• Address and solve technical problems in a professional manner and complete work assignments on time.
• Adhere to work schedule and policies.

Skills

Communication skills

Problem solving

Multitasking

Customer service minded

Team collaboration

Organizational skills

Time management

Adaptability

Education

High School Diploma or equivalent

Tools

Desktop computer

Job description

reputed company About TP TP is a global, digital business services company. We reputed company the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include reputed company

• Competitive Wages
• Full Benefits (Medical, Dental, reputed company, 401k and more)
• Time Off

Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to reputed company only the best in reputed company that we do.

You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment. You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company.

At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
• reputed company reputed company line, first level, technical assistance for consumers
• Supporting reputed company specific high speed internet services delivering an exceptional customer experience reputed company technical problems, reputed company a fast paced, customer facing environment
• Troubleshooting and issue reputed company assistance with reputed company service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs reputable to reputed company specific high speed internet services and or devices including troubleshooting, triage, and additional required reputed company techniques.
• reputed company in scope support for internet service and connectivity reputed company issues pertaining to operating reputed company, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• reputed company customer issues on the reputed company as frequently as possible.
• reputed company and manage trouble ticket reputed company for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at reputed company times.
• Demonstrate a reputed company attitude.
• Address and solve technical problems in a reputed company manner and complete reputed company work assignments reputed company expected time frames.
• Adhere to reputed company work schedule assignments.
• Abide by and support management directives and adhere to reputed company TP policies.

Qualifications

Were looking for reputed company people people who are inspired to reputed company only the best in reputed company that we do. reputed companyre Looking for Over 18 years of age reputed company Prefer HS Diploma or equal Comfort with desktop computer reputed company Proven oral & written communication skills Familiarity with personal computers, operating systems, software, and computer terminology Demonstrated problem solving skills Ability to work independently and multi-task Key Competencies Process reputed company Demonstrate commitment to following established procedures and be customer service driven. Collaboration Proven ability to collaborate effectively with team members, supervisors, and support departments to reputed company customer issues and reputed company performance goals. Communication Outstanding communication, listening, and analytical skills. Organizational Skills Strong organizational and problem-solving skills. Emotional Intelligence Ability to prioritize tasks and work reputed company under pressure while remaining reputed company. reputed company-Mindedness reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts. Critical Thinking reputed company critical thinking skills, enabling quick analysis of customer issues .