WMS CONSULTING - MANHATTAN

Zensar Technologies; Bengaluru; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Zensar Technologies is seeking a skilled Manhattan Active Omni SME in Bengaluru. You will understand client requirements and deliver tailored Omni solutions, collaborating with cross-functional teams to ensure seamless integration and ongoing support.

Strong client engagement and leadership will be essential. The role requires 10+ years in a related field, deep Omni expertise, and a proactive, mentoring mindset to help teams grow and stay ahead of industry trends.

Qualifications

• 10+ years in a similar role, preferably retail/e‑commerce.
• In-depth knowledge of Manhattan Active Omni and its applications.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Experience in project management and working independently.
• Proficiency with Manhattan Active Omni suite and related tools.
• Proactive, solution-oriented mindset with a track record of client engagements.
• Ability to manage multiple projects in a fast-paced environment.
• Collaborative, willing to mentor team members and share knowledge.
• Committed to continuous learning and staying updated with industry trends.

Responsibilities

• Engage with clients to understand business needs and provide expert guidance.
• Develop and implement solutions leveraging Manhattan Active Omni.
• Collaborate with cross-functional teams for seamless solution integration.
• Provide ongoing support and maintenance for implemented solutions.
• Stay updated on industry trends in Manhattan Active Omni space.
• Document and communicate best practices for knowledge transfer.
• Conduct training sessions for clients and internal teams.
• Troubleshoot and resolve complex issues with timely support.
• Contribute to development of new features based on client feedback.
• Ensure data security and privacy compliance with industry standards.

Skills

Manhattan Active Omni

Client engagement

Project management

Communication

Independent work

Mentoring/knowledge sharing

Retail/e-commerce domain

Tools

Manhattan Active Omni suite

Job description

Job Description

We are searching for a skilled and experienced professional to take on the role of a Manhattan Active Omni SME. As a key member of our team, you will work closely with clients, offering specialized expertise and a customer-centric approach. Your primary focus will be understanding client requirements and delivering tailored solutions. This role is ideal for an individual with strong communication and collaboration skills, who can effectively bridge the gap between client needs and our technical capabilities.

Responsibilities

• Engage with clients to understand their business needs and requirements, offering expert advice and guidance.
• Develop and implement effective solutions, leveraging your knowledge of Manhattan Active Omni.
• Collaborate with cross-functional teams to ensure seamless integration of solutions.
• Provide ongoing support and maintenance for implemented solutions, ensuring client satisfaction.
• Stay updated with the latest industry trends and technologies, especially in the Manhattan Active Omni space.
• Document and communicate best practices, ensuring knowledge transfer within the team.
• Conduct training sessions for clients and internal teams, fostering a culture of continuous learning.
• Troubleshoot and resolve complex issues, providing timely and effective support.
• Contribute to the development of new features and enhancements, based on client feedback.
• Ensure data security and privacy compliance, adhering to industry standards and regulations.

Qualifications

• A minimum of 10 years of experience in a similar role, preferably in the retail or e-commerce industry.
• In-depth knowledge of Manhattan Active Omni and its applications.
• Strong problem-solving and analytical skills, with the ability to think critically.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Experience in project management and the ability to work independently.
• Proficiency in relevant software and tools, including Manhattan Active Omni suite.
• A proactive and solution-oriented mindset, with a track record of successful client engagements.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• A collaborative spirit, with a willingness to share knowledge and mentor team members.A passion for continuous learning and staying updated with industry trends.

About Us

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: "Together, we shape experiences for better futures". Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is "ONE with Client" – a set of four core values that reflect who we are and how we work: "One Zensar, Nurturing, Empowering, and Client Focus".

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.