Wipro Limited Hiring For Technical Support Executive (Voice) at Kolkata

Wipro Limited; Kolkata; On-site; INR 4,50,000 - 6,75,000; Full time

Job description

Job Description

Helping customers solve technical issues with computers, peripherals, and IoT/Smart Home/Connected Home devices.

Answering questions from customers about the features and capabilities of our Products.

Handle complaints and objections effectively; should try to resolve the same without escalation.

Quickly and accurately performing multi-tasks like:

1. Talking
2. Listening
3. Documenting information
4. Seeking information
5. Problem solving

Excellent spoken and good written communication skills.

Typing Skills: 30 WPM, 90% accuracy.

Advanced understanding of the components of a computer and peripherals.

Experience repairing operating systems, software, and networking with Microsoft, Apple OS X, iOS, and Android, etc. (including virus and malware removal).