Wipro Careers: Customer Service Executive | US Healthcare Voice Proces

Niit Learning Systems; Kolkata; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading IT & BPO firm in Kolkata is seeking freshers for the US Healthcare Voice Process. You will handle calls, resolve queries, and maintain call logs, with excellent English communication skills required. This role offers night shifts and a vibrant work culture. If you're a 12th pass or graduate, apply now to kickstart your career with a global opportunity. Competitive perks and allowances included.

Benefits

5 Days Working | 2 Weekly Offs

Night Shift Allowances

Performance Incentives

Growth-oriented work environment

Qualifications

• Freshers with excellent English communication skills are encouraged to apply.
• Prior BPO experience will be an added advantage.

Responsibilities

• Handle inbound & outbound calls for US healthcare clients.
• Resolve queries with professionalism & empathy.
• Maintain accurate call logs and follow standard processes.
• Achieve targets on quality, accuracy & customer satisfaction.
• Adapt to rotational shifts and contribute to team goals.
• Upsell or cross-sell services when required.

Skills

Excellent English communication skills

Education

12th Pass / Intermediate or Graduates from any stream

Job description

Overview

Kickstart Your Career with Wipro US Healthcare Voice Process

Company: Wipro (Hiring Partner: NIIT Ltd.)

Location: Salt Lake City, Kolkata

Shift: Night Shift | 5 Days Working

Experience: Freshers & Recent Pass-outs Welcome

Why Join Wipro?

Step into the world of global opportunities with one of India\'s leading IT & BPO giants! This role offers international exposure, career growth, and a vibrant work culture. Perfect for freshers who want to start their professional journey in customer service.

Your Role – What You\'ll Do

• Handle inbound & outbound calls for US healthcare clients
• Resolve queries with professionalism & empathy
• Maintain accurate call logs and follow standard processes
• Achieve targets on quality, accuracy & customer satisfaction
• Adapt to rotational shifts and contribute to team goals
• Upsell or cross-sell services (when required)

Who Can Apply?

• 12th Pass / Intermediate or Graduates from any stream
• Freshers with excellent English communication skills
• Prior BPO experience will be an added advantage
• Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees
• Must have a valid PAN Card during the hiring process

Hiring Process

• Virtual Interview – connect on WhatsApp for invite link
• Quick documentation = faster onboarding

Perks & Benefits

• 5 Days Working | 2 Weekly Offs
• Night Shift Allowances
• Performance Incentives
• Growth-oriented work environment
• Equal opportunity employer

Apply Now

Email: [e-mail]
WhatsApp: [phone] (For Interview Link)

Freshers, don’t miss this chance to start your career with Wipro – Apply Today!

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.