WFM Scheduling and Capacity Planning Analyst BPO Bangalore

Creative Indians; Bengaluru; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Creative Indians is seeking a Workforce Management professional in Bangalore to lead scheduling and capacity planning. You will manage end-to-end scheduling, build short-, mid-, and long-term capacity plans, and drive improvements in planning and allocation.

The role supports demand forecasting through scheduling insights and intraday performance analysis, with focus on SLAs and vendor management. The position requires 2–5 years in WFM scheduling and a strong communication skill set, with US

Formación

• Must have 2 to 5 years of experience in WFM Scheduling and Capacity Planning.
• Workforce Scheduling & Roster Management
• Manage end-to-end scheduling and roster alignment.
• Develop and maintain short-term, mid-term, and long-term capacity plans
• Identify and implement improvements in planning, scheduling, and workforce allocation.
• Support demand forecasting by providing insights from scheduling trends, seasonal patterns
• Intraday performance analysis
• Headcount and vendor management
• Service level optimization
• Good communication skills required
• US shifts
• Location - Bangalore

Responsabilidades

• Manage end-to-end scheduling and roster alignment.
• Develop and maintain short-term, mid-term, and long-term capacity plans.
• Identify and implement improvements in planning, scheduling, and workforce allocation.
• Support demand forecasting by providing insights from scheduling trends, seasonal patterns.
• Intraday performance analysis
• Headcount & vendor management
• Service level optimization
• Good communication skills required
• US shifts
• Location - Bangalore

Conocimientos

Communication

Descripción del empleo

Must have Min 2 to 5yrs exp in WFM Scheduling and Capacity Planning role.

Workforce Scheduling & Roster Management

Manage end-to-end scheduling and roster alignment.

Develop and maintain short-term, mid-term, and long-term capacity plans

Identify and implement improvements in planning, scheduling, and workforce allocation.

Support demand forecasting by providing insights from scheduling trends, seasonal patterns

Intraday Performance Analysis

Headcount & Vendor Management

Service Level Optimization

Good Communication Skills required

US Shifts

Location - Bangalore