WFM RTA Analyst

Naukri E-hire; Mumbai, Navi Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Naukai E-hire in Mumbai, Maharashtra, India is seeking a Workforce Management specialist to analyze real-time data, identify trends, and drive efficiency in staffing.

You will develop forecasts using historical data and seasonality, collaborate with stakeholders to implement scheduling strategies, and monitor KPIs such as overtime and shrinkage to ensure operational standards are met.

Experience required is 1–6 years with proficiency in Genesys WFM or similar tools (Nice IEX, Verint).

Qualifications

• 1–6 years of experience in Workforce Management or related field.
• Proficiency in Genesys WFM software or similar systems such as Nice IEX or Verint Real Time Analysis.
• Strong understanding of capacity planning principles and accurate forecasting abilities.

Responsibilities

• Analyze real-time data to identify trends, patterns, and areas for improvement in workforce management.
• Develop and maintain accurate forecasts using historical data, seasonality, and other factors to optimize staffing levels.
• Collaborate with stakeholders to design and implement effective scheduling strategies that meet business needs.
• Monitor KPIs such as on-time performance, shrinkage, and overtime to ensure compliance with company standards.

Skills

Genesys WFM

Nice IEX

Verint Real Time Analysis

Forecasting

Capacity planning

Tools

Genesys WFM

Nice IEX

Verint Real Time Analysis

Job description

Roles and Responsibilities :

• Analyze real-time data to identify trends, patterns, and areas for improvement in workforce management.


• Develop and maintain accurate forecasts using historical data, seasonality, and other factors to optimize staffing levels.


• Collaborate with stakeholders to design and implement effective scheduling strategies that meet business needs.


• Monitor key performance indicators (KPIs) such as on-time performance, shrinkage, and overtime to ensure compliance with company standards.

Job Requirements :

• 1-6 years of experience in Workforce Management or related field.


• Proficiency in Genesys WFM software or similar systems like Nice IEX or Verint Real Time Analysis.


• Strong understanding of capacity planning principles and ability to develop accurate forecasts.