Wealth Automation and Production Support - Assistant Vice President

Citigroup; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Citigroup is seeking an experienced automation and production support professional in India to drive automation initiatives for critical banking processes. You will design and implement automation, support production environments, and manage CI/CD pipelines while engaging with stakeholders for timely delivery.

The role emphasizes data visualization with Tableau, process improvement, and strong collaboration with risk and marketing teams to ensure operational excellence in mortgage and

Qualifications

• 7+ years in automation or production support in a major bank (risk/marketing focus)
• Experience with mortgage and/or retail/commercial banking domains
• Hands-on automation development and production support responsibilities
• Exposure to CI/CD and DevOps practices across tools and pipelines
• Strong communication with technical and non-technical stakeholders

Responsibilities

• Design, develop, and implement automation solutions across platforms
• Provide production support to ensure system availability and issue resolution
• Manage CI/CD pipelines using Bitbucket/Git, Jenkins, and related tooling
• Lead approvals and governance to drive timely automation deliveries
• Create dashboards and reports in Tableau for monitoring and insights
• Identify and implement process improvements to reduce manual work
• Collaborate with business users, developers, and risk teams to gather requirements

Skills

Analytical thinking

Problem solving

Communication

Proactiveness

Organizational skills

Stakeholder management

Education

Master's in Computer Science or Statistics

Tools

Autosys

VBA

Appian

Boardwalk

Bitbucket/Git

RLM

Jenkins

Tableau

Python

Shell

Job description

This role is an intermediate-level position responsible for driving automation initiatives and providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of automation solutions and will be responsible for navigating the approval process to ensure timely delivery.

Key Responsibilities

• Automation and Development: Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk.
• Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
• CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
• Implementation and approvals: Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery.
• Data Visualization: Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders.
• Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk.
• Stakeholder Management: Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives.

Qualifications

• Experience: 7+ years of relevant experience in an automation or production support role as an individual contributor in a major bank, working within Risk or Marketing teams with a focus on the mortgage and/or retail/commercial banking industry.
• Technical Skills: Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
• CI/CD and DevOps: Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
• Data Visualization: Experience with Tableau for creating dashboards and reports.
• Scripting: Strong scripting skills (e.g., Python, Shell) are a plus.
• Soft Skills: Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion.
• Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment.
• Education: Master's degree in Computer Science or Statistics is required.

Job Family Group

Risk Management

Job Family

Risk Reporting

Time Type

Full time

Most Relevant Skills

Analytical Thinking, Credible Challenge, Governance, Management Reporting, Policy, Procedure, and Regulation, Risk Management Lifecycle.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.