Credit Card Control Automation Engagement Lead SVP

Citi; Inde; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Citi is seeking an experienced Control Automation Engagement Lead to provide strategic leadership for offshore automation initiatives across multiple business lines in India. You will shape the roadmap, drive large-scale automation, and build a high-performing team aligned with Citi’s risk and control objectives.

You will manage executive relationships, oversee end-to-end delivery, and champion innovative automation platforms while ensuring governance, compliance, and cost optimization across

Qualifications

• Master’s degree or equivalent in IT/Engineering or related quantitative field.
• “15+ years in technology, automation, or risk & control domains” with 8–10+ years in senior leadership managing large offshore/global programs.
• Experience in global financial services, especially in Risk & Controls.
• Proven track record delivering large-scale automation initiatives with business impact.
• Extensive experience with modern control automation tools and platforms (Appian, Xceptor, Tableau, UiPath, Automation Anywhere).
• Deep understanding of banking products, regulations, risk management frameworks, and audit processes.
• Exceptional leadership, communication and stakeholder management at C-level.

Responsabilités

• Strategic Vision & Roadmap: Define and execute the offshore engagement roadmap.
• Delivery Excellence: End-to-end delivery of control automation projects.
• Engagement & Portfolio Management: Oversee offshore programs and projects.
• Executive Stakeholder Management: Build strong relationships with senior executives.
• Global Collaboration & Integration: Drive collaboration between offshore and global teams.
• Talent Leadership & Development: Lead and develop a large, multidisciplinary team.
• Innovation & Technology Adoption: Evaluate and scale emerging automation technologies.
• Operational Excellence & Governance: Enforce governance, quality and regulatory compliance.
• Solution Architecture & Scalability: Oversee architecture and reuse of solutions.
• Resource Optimization & Planning: Allocate resources for growth.
• Risk & Compliance Leadership: Strengthen Citi’s control environment and audit readiness.
• Performance Measurement & Reporting: Define KPIs and report progress.
• Process Enhancement: Drive continuous improvement in automation processes.

Connaissances

Leadership

Stakeholder mgmt

Strategic thinking

Change management

Risk & controls

Formation

Master’s degree in IT / IS / Computer Applications / Engineering

Bachelor’s degree (preferred)

Outils

Appian

Xceptor

Tableau

UiPath

Automation Anywhere

Description du poste

Role Summary

The AIM USCC ( US Credit Cards ) Control Automation Engagement Lead will provide strategic leadership and comprehensive oversight for the entire offshore Control Automation engagement. This role is accountable for defining and executing the strategic roadmap, driving large-scale automation initiatives across multiple business lines, fostering executive client relationships, and building a high-performing, innovative team. The C14 Lead will ensure the consistent delivery of high-value, scalable control automation solutions that align with USPB business objectives, enhance operational efficiency, and significantly contribute to risk mitigation and compliance across Citi.

Key Responsibilities

• Strategic Vision & Roadmap: Define, champion, and execute the strategic vision and roadmap for the offshore Control Automation engagement, ensuring alignment with Citi’s global automation and risk management objectives.
• Delivery Excellence : Responsible for end-to-end delivery of control automation projects, overseeing the entire Control Automation life cycle from requirement management to implementation with focus on quality and speed to market. This role would also be required to drive insourcing of work from vendors and contribute to cost optimization and knowledge retention.
• Engagement & Portfolio Management: Oversee the entire portfolio of offshore control automation programs and projects, ensuring successful delivery, adherence to financial targets, and maximization of value across diverse business functions.
• Executive Stakeholder Management: Cultivate and maintain robust relationships with senior executives across business, risk, audit, and technology functions, acting as the primary point of contact for the offshore engagement.
• Global Collaboration & Integration: Drive seamless collaboration and integration between offshore teams and global stakeholders, ensuring effective knowledge transfer, shared best practices, and consistent application of automation standards.
• Talent Leadership & Development: Lead, mentor, and develop a large, multi-disciplinary team of control automation professionals, fostering a culture of innovation, continuous improvement, high performance, and talent retention within the offshore center.
• Innovation & Technology Adoption: Spearhead the evaluation, adoption, and scaling of emerging technologies (e.g., advanced AI/ML, process mining, new automation platforms) to continuously enhance control automation capabilities and drive efficiency.
• Operational Excellence & Governance: Establish and enforce robust operational governance frameworks, ensuring optimal process efficiency, adherence to quality standards, compliance with regulatory requirements, and effective risk management for all offshore automation activities.
• Solution Architecture & Scalability: Provide executive oversight on the architectural design and scalability of automation solutions, ensuring they are robust, reusable, and capable of addressing complex enterprise-wide control challenges.
• Resource Optimization & Planning: Strategically plan and allocate resources across the offshore engagement to optimize delivery, manage capacity, and support long-term growth and capabilities development.
• Risk & Compliance Leadership: Ensure all automation efforts contribute to strengthening Citi’s control environment, proactively identify control gaps, and provide data-driven evidence for audit completion, upholding the highest standards of integrity and compliance.
• Performance Measurement & Reporting: Establish key performance indicators (KPIs) and metrics for the offshore engagement, regularly reporting on progress, value realization, and strategic impact to senior leadership.
• Process Enhancement: Drive continuous improvement in automation development, deployment, and maintenance processes, leveraging industry best practices and lessons learned.

Qualifications

• Master’s degree in Information Technology, Information Systems, Computer Applications, Engineering, or a related quantitative field from a premier institution.
• 15+ years of progressive experience in technology, automation, or risk & control domains , with at least 8-10 years in a senior leadership role managing large, complex offshore engagements or global programs.
• Experience in a global financial services organization in the Risk & Control areas.
• Proven track record of successfully delivering large-scale automation initiatives with significant business impact.
• Extensive experience with modern control automation tools and platforms (e.g., Appian, Xceptor, Tableau, UiPath, Automation Anywhere).
• Deep understanding of banking products, financial regulations, risk management frameworks (e.g., MCA, Inherent Risk), and audit processes.
• Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to influence and collaborate effectively with C-level executives and diverse global stakeholders.
• Strong analytical and strategic thinking capabilities, with the ability to translate complex business problems into actionable automation strategies.

Preferred Skills

• Familiarity with workflow management/automation tools.
• Experience in managing Large Engagements ( Automation Engagements )
• Demonstrated ability to drive organizational change and foster a culture of innovation.
• Experience in managing P&L or budget for a significant organizational unit or engagement.
• Experience in project management

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Decision Management

Job Family:

Data/Information Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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