We're Hiring: Team Lead / Group Coordinator - Quality

Asprcm Solutions; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Asprcm Solutions in Chennai invites an experienced Team Lead - Quality (RCM) to lead a QA team supporting Billing, Payments, and AR operations. You will drive audits, monitor quality, and collaborate with cross-functional teams to meet client SLAs.

The role requires 5+ years in RCM, 1 year in leadership, and 2+ years as a Quality Auditor with strong communication and stakeholder skills. WFO in Kosmo One, Ambattur, Chennai.

Qualifications

• 5+ years in Revenue Cycle Management (RCM).
• Minimum 1 year of experience as a Team Lead, Group Coordinator, or equivalent leadership role.
• Minimum 2 years of experience as a Quality Auditor within the RCM domain.
• Strong experience in Accounts Receivable, Billing, and Payments.
• Hands-on auditing and quality monitoring across Billing, Payments, and AR functions.

Responsibilities

• Lead and manage the Quality Assurance team supporting Billing, Payments, and AR operations.
• Allocate audits, monitor auditor productivity, and ensure timely quality deliverables.
• Conduct process-level audits to evaluate accuracy, compliance, and operational effectiveness.
• Review audit findings, identify gaps, and recommend corrective actions.
• Monitor quality metrics, prepare quality reports and dashboards for management and clients.
• Drive continuous improvement initiatives to enhance quality outcomes and client satisfaction.

Skills

RCM

Quality Assurance

Leadership

Auditing

Communication

Job description

We're Hiring: Team Lead /Group Coordinator - Quality (RCM)

Job Title: Team Lead - Quality (Revenue Cycle Management)
Experience: 5+ Years in Revenue Cycle Management (RCM)
Work Mode: Work From Office (WFO)
Location: Kosmo One, Ambattur, Chennai

Key Responsibilities

• Lead and manage the Quality Assurance team supporting Billing, Payments, and AR operations.
• Allocate audits, monitor auditor productivity, and ensure quality deliverables are completed within agreed timelines.
• Conduct and oversee process-level audits to evaluate accuracy, compliance, and operational effectiveness.
• Review audit findings, identify process gaps, and recommend corrective and preventive actions.
• Monitor quality metrics, including accuracy scores, error trends, and compliance adherence.
• Prepare and present quality reports, dashboards, and insights to management and clients.
• Analyze inventories, work queues, and backlogs to identify operational risks and improvement opportunities.
• Track client KPIs and ensure quality, productivity, and turnaround time targets are consistently achieved.
• Collaborate with Operations, Training, and Process Excellence teams to resolve quality issues and improve performance.
• Perform root cause analysis for recurring errors and process deviations.
• Conduct calibration sessions, quality reviews, and training programs to enhance team performance and process consistency.
• Drive continuous improvement initiatives to improve quality outcomes and client satisfaction.
• Act as a key stakeholder in client communications related to quality performance and process compliance.

Required Qualifications & Experience

• Overall 5+ years of experience in Revenue Cycle Management (RCM).
• Minimum 1 year of experience as a Team Lead, Group Coordinator (GC), or in an equivalent leadership role.
• Minimum 2 years of experience as a Quality Auditor within the RCM domain.
• Strong experience in Accounts Receivable (AR), Billing, and Payments processes.
• Hands-on experience in auditing and quality monitoring across Billing, Payments, and AR functions.
• Strong communication, analytical, leadership, and stakeholder management skills.

Why Join Us?

• Opportunity to lead a high-performing Quality team in the U.S. healthcare RCM domain.
• Exposure to end-to-end Billing, Payments, and AR operations.
• Collaborative work environment with strong career growth opportunities.
• Opportunity to drive quality transformation and operational excellence initiatives.