Warranty Claims Processing Coordinator

Pentair plc; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Pentair plc is seeking a Warranty Claims Processor to review, validate, and process warranty claims for our products and services. You will verify coverage, document outcomes, and coordinate with internal teams and external partners to ensure a smooth customer experience.

Ideal candidates have 1–3 years in customer service or claims, strong communication and organizational skills, and proficiency with Microsoft Office and CRM tools such as Salesforce. Knowledge of Power BI is a plus.

Qualifications

• High school diploma or equivalent; some roles may require further certification.
• 1-3 years in customer service, claims, or warranty administration.

Responsibilities

• Review, process, and submit warranty claims per guidelines.
• Maintain complete warranty records for audits.
• Verify warranty coverage and explain terms to customers.
• Coordinate with service partners to resolve issues.

Skills

Communication

Organization

CRM systems

Power BI

Excel

Salesforce

Education

High school diploma

Associate's degree / cert.

Tools

Microsoft Office Suite

Job description

Job Description: Summary: A Warranty Claims Processor reviews, validates, and processes warranty claims for products and services. This role confirms claim eligibility, maintains accurate documentation, calculates reimbursements, and communicates with service partners, technicians, and internal support teams to resolve issues and monitor claim status.

Essential Duties and Responsibilities

• Review, process, and submit warranty claims accurately and in accordance with Pentair product guidelines and policies.
• Monitor claim progress and follow up to resolve delays or outstanding issues.
• Maintain complete records of warranty work, including parts, labor, claim status, and supporting documentation for audits.
• Verify customer warranty coverage and clearly explain applicable terms and conditions.
• Partner with internal departments and external service partners to coordinate warranty repairs and support a timely, smooth customer experience.
• Track and order warranty parts as needed to help prevent service delays.
• Stay informed on tech bulletins, warranty policies, and procedures to ensure accurate claim filing.
• Support service, parts, and new equipment sales teams with warranty-related questions or issues.
• Communicate via email with customers, technicians, and FPAs to support a seamless warranty process.
• Process claims payment for verified work orders dispatched.
• Perform other warranty- and claims-related duties as assigned.

Education

High school diploma or equivalent; some industries or technical roles may require an associate's degree or specialized certification.

Experience

1-3 years of experience in customer service, claims, or industry-specific warranty administration.

Skills

Excellent written and verbal communication skills, with the ability to interact professionally and empathetically with customers and internal partners. Strong organizational skills, attention to detail, follow-through, and commitment to accurate documentation. Ability to review account information, identify trends, and recommend practical service or process improvements. Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Power BI. Experience managing CRM systems required; Salesforce experience preferred.

Language Skills

Ability to communicate effectively in English.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. At Pentair, we help the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.