Warranty Claim Coordinator

Vanderlande Industries B.V.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Toyota Automated Logistics (TAL) is seeking a Warranty Claim Coordinator in Pune to support the global warranty process for warehousing solutions. You will validate, review and process claims, ensuring correct cost allocation and governance across EU and APAC regions.

You will work in a small team with the Warranty Manager at Veghel to strengthen claim quality and reporting. Key responsibilities include validating claims, ensuring proper documentation, and providing warranty insights to drive

Qualifications

• Bachelor's degree in engineering or a comparable technical field preferred.
• 7–10 years in warranty management or related roles.
• Experience with ERP or service management systems is a plus.
• Knowledge of ISO 9001, Lean, Six Sigma is beneficial.

Responsibilities

• Validate and process warranty claims from Service Desk or operations.
• Assess claims against warranty scope and internal guidelines.
• Ensure proper financial booking and cost allocation of warranty expenses.
• Maintain accurate documentation and collaborate with Service teams.
• Provide structured warranty reporting and insights.
• Support identification of systemic issues and early warning indicators.

Skills

English communication

Analytical mindset

Ownership

Education

Bachelor's degree in engineering or technical field

Tools

JDE

Maximo

Job description

Job Title Warranty Claim Coordinator Job Description Warranty Claim Coordinator Location: Pune, India Department: Lifecycle Services / Warranty Company: Toyota Automated Logistics (TAL)

About the Role

As a Warranty Claim Coordinator, you will support the global warranty process for Toyota Automated Logistics' warehousing solutions. The role focuses on validating warranty claims, ensuring correct cost allocation and maintaining accurate warranty records. Warranty claims are typically registered by the Service Desk or other operational teams; your responsibility is to review, validate and process these claims in line with contractual warranty conditions and internal governance. The position primarily supports the EU and APAC regions, with potential future support for North America and Canada. You will be part of a small team of two Warranty Claim Coordinators, ensuring continuous support and consistent claim handling across regions. By analyzing claims and related data, you contribute to transparency in Cost of Non-Quality (CoNQ) and support the identification of systemic issues across the installed base. As this is a newly established function and process, you will play an important role in helping to establish and further mature the warranty claim handling capability within the organization. The Warranty Manager and capability owner is located at the global headquarters in Veghel, The Netherlands, and you will work closely together to ensure consistent global warranty governance and further strengthen claim quality, reporting and transparency.

Key Responsibilities

• Validate and process warranty claims registered by the Service Desk or operational teams.
• Assess claims against contractual warranty scope and internal guidelines.
• Ensure correct financial booking and cost allocation of warranty-related expenses.
• Ensure that all costs booked as warranty are reviewed and approved by the warranty function according to governance processes.
• Maintain accurate documentation of warranty claims and supporting evidence.
• Coordinate with Service teams regarding claim details and required documentation.
• Identify potential supplier-related defects and support supplier recovery together with Supply Quality.
• Provide structured warranty reporting and insights.
• Contribute to early detection of recurring or systemic issues.
• Support prioritization of systemic issues together with Solution Performance teams.
• Ensure compliance with internal warranty governance and policies.

Technical Capabilities

• Ability to analyze technical issues remotely using descriptions, photos and system information, identify the underlying problem and determine the appropriate warranty coverage based on contractual requirements.
• Ability to distinguish between defects, wear and tear, misuse or non-warranty situations based on available evidence and technical understanding.

Qualifications & Experience

• Bachelor's degree in engineering or a comparable technical field is preferred.
• Strong technical understanding of complex systems and software is more important than the specific field of study.
• 7 to 10 years of experience in warranty management, service operations, quality engineering, technical support or similar technical roles.
• Strong knowledge of problem-solving techniques and root cause analysis, 8D, 5 Why, etc
• Experience with ERP or service management systems (JDE, Maximo or similar) is an advantage.
• Proven expertise in quality standards, methodologies, and regulatory compliance (e.g., ISO 9001, Lean, Six Sigma) is a plus.
• Experience with automated logistics systems, industrial automation or material handling systems is a plus.
• Sound knowledge of First Article approval process (PPAP, PSW, Failure Modes and Effect Analysis-FMEA, Control Plans, work instructions) is a plus.

Communication & Collaboration

• Strong communication skills in English are essential.
• Knowledge of additional European or APAC languages is an advantage.
• Ability to collaborate effectively with international teams across service, engineering, quality and finance.
• You will work closely with teams including Lifecycle Services and Service Operations, Supply Quality and Supplier Management, Engineering and Technology teams, Finance, and Solution Performance teams.

Skills & Profile

• Proactive self-starter with strong sense of ownership.
• Structured and detail-oriented working style.
• Analytical mindset with strong data interpretation skills.
• Ability to coordinate across multiple stakeholders and functions.
• Technical understanding of automated logistics or warehouse systems.
• Awareness of financial impact and cost allocation.

Travel Occasional travel to Veghel, The Netherlands, may be required for onboarding and alignment with the global warranty team.

Why Join Us

At Toyota Automated Logistics, you will contribute to improving lifecycle quality, strengthening warranty governance and increasing transparency in Cost of Non-Quality across our global installed base. Your work will support consistent claim handling, better issue prioritization and stronger collaboration between service, engineering and quality teams.

Diversity & inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

At Toyota Automated Logistics, you play a pivotal role in shaping the future of automated warehousing by designing and integrating innovative solutions that empower our customers to achieve a lasting competitive advantage. We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society. As part of a global industry leader, you help build enduring customer partnerships and deliver long-term value and meaningful impact where it matters most. Our core values guide how we work and how we show up for one another every day. We make an impact by doing what's right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honor every voice. Above all, we demonstrate respect for people by prioritizing safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make. You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future-ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organization where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.