Walk-in | Release Management Manager

Tata Consultancy Services; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking a Release Manager with 5–10 years of experience to lead the incident and change lifecycle. You will coordinate cross-functional teams to review, prioritize, and close incidents, ensuring adherence to SLAs and quality standards.

The role requires hands-on use of ServiceNow, generating operational reports and dashboards, and timely stakeholder communications during major incidents.

Qualifications

• 5–10 years of experience in release management or similar roles.
• Experience handling P1/P2 incidents and SLA commitments.
• Strong stakeholder communication and incident reporting skills.

Responsibilities

• Review and resolve incidents in queue; prioritize P1/P2.
• Manage incidents, requests, and RITMs in ServiceNow.
• Prepare detailed incident notes and summaries; provide progress updates to stakeholders.
• Generate operational reports and dashboards.

Skills

Release management

Incident management

ServiceNow

Stakeholder communication

Reporting & dashboards

Tools

ServiceNow

MS Excel

Job description

Dear Candidate!

Greetings from TCS !!!

Role: Release Manager

Location: Chennai

Experience Range: 5 to 10 Years

Job Description:

• Incidents in the queue should be reviewed periodically
• Unassigned incidents handled first.
• P1 and P2 incidents should be handled above everything else
• Review the teams queue and check if any incidents are in Work in progress
• Review and action all incidents, requests, and RITMs.
• Ensure queues with no aging tickets.
• Follow SLA commitments and escalated where required
• Make detailed notes and provide incident summaries.
• Ensure stakeholder communications are sent during major incidents.
• Ensure all Business Partner emails to the respective distribution lists.
• Monitor and maintain the Incident Management mailbox.
• Respond to incident-related emails promptly.
• Route communications to appropriate distribution lists.
• Keep business users and stakeholders informed of progress
• Manage incidents using ServiceNow.
• Generate operational reports and dashboards.

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