Walk-in | Qualtrics Survey Support

Tata Consultancy Services Limited; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an experienced Qualtrics Survey Support professional to transform research needs into survey programming and dashboard builds. This individual contributor role collaborates with CX Qualtrics practitioners, insight consultants, and researchers to deliver automated workflows and robust feedback platforms.

The role emphasizes translating research requirements, building surveys, dashboards, and reports, and coordinating with data and technology teams to

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of experience in project management activities.
• Knowledge of survey tools like Qualtrics, Medallia, etc.

Responsibilities

• Translate customer research requirements into Qualtrics platform.
• Program, build and test surveys, email templates, dashboards, and reports from the feedback platform.
• Build workflows to automate tasks.
• Collaborate with researchers and insight consultants in programming surveys.
• Work with data/technology representatives to ensure data and lists are clean and complete.
• Build ticketing protocols to facilitate closed loop.
• Manage samples for each program and ensure automation supports the feedback platform.

Skills

Project management

HTML/JavaScript

Analytical skills

Verbal & written communication

AI tools

Education

Bachelor's degree or equivalent

Tools

Qualtrics

APIs

JavaScript

Job description

Qualtrics Survey Support role:

The CX Qualtrics Survey role is responsible for working with fellow CX Qualtrics practitioners, insight consultants and researchers by transforming their research and insights needs into survey programming and dashboard builds. This is an individual contributor role that will be part of a dynamic team of individuals that provide similar work for other business units.

Responsibilities

• Translate customer research (CX) requirements into Qualtrics platform


• Program, build and test surveys, email templates, dashboards, and reports from the feedback platform


• Build workflows to automate tasks


• Collaborate with researchers and insight consultants in programming surveys


• Work with data/technology representatives in ensuring data and lists used are clean and complete


• Build ticketing protocols that will facilitate closed loop


• Manage the samples for each of these programs and ensure that automation is built to support a robust feedback platform

Basic Qualifications

• Bachelor's degree, or equivalent work experience


• 3+ years of experience in project management activities


• Knowledge of survey tools like Qualtrics, Medallia, etc.

Preferred Skills/Experience

• Advanced experience using Qualtrics is a must. Considered a plus:
  
  
  
  • Qualtrics CX certification
  
  
  • Experience with Directories, APIs and Qualtrics workflows
  
  
  
  


• Knowledge of HTML and JavaScript


• Strong organizational, problem solving and analytical skills


• Ability to incorporate AI tools, agents in day to day activities


• Advanced knowledge of project management


• Excellent verbal and written communication skills