Walk-in | Quality Analyst

PRAYAG HOSPITAL; Dadri; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

PF & ESIC Benefit

Job summary

PRAYAG HOSPITAL is seeking a Quality Analyst / Quality Analyst – Call Audit to assess and improve call quality across Customer Experience channels. The role requires strong communication, analytical skills, and proficiency in Excel/Sheets. Prior experience in call QA, audit, CRM or customer service will be advantageous.

The candidate will evaluate calls, generate reports, and ensure data accuracy while maintaining attention to detail within a healthcare context.

Qualifications

• Good communication and analytical skills.
• Proficient in MS Excel or Google Sheets.
• Ability to evaluate calls objectively and prepare reports.
• Attention to detail in data and observations.
• Experience in Call Quality, Call Audit, CRM, or Customer Service is preferred.

Skills

Communication

Analytics

Excel/Sheets

Call Quality

Call Audit

CRM

Customer Service

Attention to detail

Job description

Required Candidate profile

• Good communication and analytical skills.
• Good knowledge of MS Excel/Google Sheets.
• Ability to evaluate calls objectively and prepare reports.
• Attention to detail.
• Previous experience in Call Quality, Call Audit, CRM, Customer Service

Designation: Quality Analyst / Quality Analyst – Call Audit

Department: Quality / Customer Experience / CRM

Experience: 1–3 years

Industry: Healthcare / Hospital / BPO / Customer Service

Perks and benefits

PF & ESIC BENEFIT