Walk-in | Huge Hiring For Customer Support Executive

Omega Healthcare; Chennai District; Sur place; INR 250 000 - 350 000; Plein temps

Avantages offerts par ce poste

Quarterly incentives

5 days a week

US holidays along with Indian Holidays

Résumé du poste

Omega Healthcare invites applications for a Customer Support Executive (Voice) night shift at our Chennai campus.

Walk-in interview at Ground Floor Tower 1, RMZ Millennia Business Park Dr, Kandanchavadi, Chennai, Tamil Nadu 600096. HR Priyanka - 8838466330. Notice: Immediate joiners only.

Candidates with at least 1 year voice process experience and good communication will fit in.

Qualifications

• 1 year of voice process experience required.
• Graduates or undergraduates accepted.
• Excellent communication skills mandatory.

Responsabilités

• Call payer (Insurance) to resolve claims toward resolution (Payment, Adjustment & self-pay).
• Identify potential process improvements, trends, issues and escalate to Supervisor.
• Follow SOPs; update trackers, issue log and trend logs.
• Be part of all training sessions to gain knowledge towards RCM.
• Resolve complex patient account issues requiring investigation of timelines and reimbursements.
• Identify accounts which do not require calling and can be fixed by Analyst to resolve.
• Use logical thinking to identify trends and ensure error-free accounts.

Connaissances

Voice process

Communication skills

Formation

Graduate or Undergraduate

Description du poste

Greetings From Omega Healthcare!!!

We are hiring for Customer support executive Voice for Night shift!

Excellent communication is mandatory

Walk in Address -

Omega Healthcare

Ground Floor Tower 1, RMZ Millennia Business Park Dr,

MGR Main Rd, Kandanchavadi, Chennai,

Tamil Nadu 600096, India

Landmark: Thanthi TV building

HR Priyanka - 8838466330

Notice Period - Immediate Joiners Only

1years of Experience into voice process Mandatory

Roles and Responsibilities

• Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
• Identify potential process improvements, trends, issues and escape to Supervisor through calling.
• Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
• Be part of all the training session to gain knowledge towards RCM.
• Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
• Identify the accounts which does not require calling and can be fixed by Analyst to resolve
• Logical thinking to identify the trends, resolve accounts for an error free account
• Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalated complex payer issues to the lead billing specialist as necessary Roles and Responsibilities
• Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
• Identify potential process improvements, trends, issues and escape to Supervisor through calling.
• Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
• Be part of all the training session to gain knowledge towards RCM.
• Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
• Identify the accounts which does not require calling and can be fixed by Analyst to resolve
• Logical thinking to identify the trends, resolve accounts for an error free account
• Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalated complex payer issues to the lead billing specialist as necessary

Desired Candidate Profile

• Minimum 1 Yr Voice process Experience
• Graduates or Under Graduates
• Good communication skills

Perks and Benefits

• Quarterly Incentives
• 5 days a week
• All US holidays along with Indian Holidays
• Very lucrative employee referral policy Desired Candidate Profile.

Regards,

HR Priyanka - 8838466330Role & responsibilities