Walk-In Drive For US Retirement Insurance - Pune Phase3 - 8th Oct'26

Infosys BPM Ltd.; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Infosys BPM Ltd. in Pune is seeking a Senior Process Executive/Process Specialist for our Financial Services operations. You will execute transactions per SOPs, ensure SLAs are met, and coordinate with stakeholders to reconcile accounts.

The role requires 1–4 years of experience, immediate joining, and willingness to work US night shift. Global exposure is mandatory, and eligibility includes a full-time graduation.

Qualifications

• Any graduate degree required (full-time).
• 1–4 years of experience in process execution.
• International experience is mandatory.

Responsibilities

• Execute complex tasks according to SOPs within defined SLAs.
• Manage assigned tasks within deadlines, prioritizing and scheduling work.
• Monitor and process transaction batches with accuracy and identify errors.
• Independent case handling with minimal rework and meeting quality/timeline standards.
• Handle all client operations including account updates and conversions.
• Ensure regulatory and legal compliance during transactions.
• Review team work.
• Train resources.
• Maintain SLA and process compliance; interact with client SMEs.
• Identify and implement process improvements.

Skills

Adjustment (correction processing)

Education

Any Graduate (Full-time)

Job description

Job Description

Job Location: Pune

Qualification: Any Graduates - Full time Graduates

Experience: 1-4 Years

Notice Period: Immediate Joiners only

Shift Timings: US Shift/ Night shift (9:30PM to 6:30 AM)

Weekly Rotational Offs

Job Level: 2A/3A

Designation: Senior Process Executive/Process Specialist

P&C Insurance will also be considered.

International Experience is mandatory.

Role Overview

This is a role within our Financial Services operations group. The role requires the execution of transactions in strict accordance with prescribed guidelines and within established timelines, consistently applying all predefined procedures to achieve specified Service Level Agreement (SLA) targets and ensure that all performance parameters are consistently met. Furthermore, the role involves serving as an interface between various stakeholders, including employees and vendors, to facilitate the updating and reconciliation of accounts.

Responsibilities

• Execute complex tasks according to established standard operating procedures within defined SLAs.
• Based on complexity, optimally manages assigned tasks within deadlines, prioritizing and scheduling work.
• Monitor and process the batch of transactions/records with complete accuracy and to identify errors and initiate necessary corrective action.
• Demonstrates the ability to independently manage individual cases, ensuring minimal rework and consistently meeting established quality and timeline standards.
• Handle all incoming operational volume for the client. This would include account updates, account conversions, items not in good order etc.
• Ensure compliance with regulatory and legal requirements during the execution of transactions.
• Review of work done by the team
• Training of resources
• SLA & Process ComplianceInteraction with Client SMEs
• Process improvement

Mandatory requirement

• 1. Proficient in Adjustment (correction processing)

Documents to Carry

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance