Walk-in | Crm Manager

Twenty Five South Realty; Mumbai; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Twenty Five South Realty is seeking a results-driven CRM professional to manage customer interactions and the lifecycle from sale to possession. You will analyze data to improve relationships, support retention, and drive revenue through timely recoveries.

You will coordinate with Engineering, Design, Legal and Accounts, update ERP/SAP records, and lead post-sales activities to enhance the overall customer experience and ensure timely demand generation and collections.

Qualifikationen

• 4–10 years of experience in real estate Sales/CRM.

Aufgaben

• Maintain excellent relationships with customers and build trust and confidence by updating on property progress.
• Manage the customer lifecycle from sale to possession of the property.
• Enhance customer experience across all touchpoints.
• Update progress of payments in ERP/SAP (Sales & CRM Module).
• Coordinate with Engineering, Design, Legal and Accounts for updates on the project.
• Drive demand generation and inform customers pre and post demand generation.
• Follow-up on submittals and collections/payments with customers.
• Drive post-sales activity and ensure customer satisfaction.
• Coordinate with financiers for fund flow and utilization, update data per internal strategies.
• Address and manage escalated customer queries.

Kenntnisse

Customer relationship management

Account management

Communication

Cross-functional collaboration

Ausbildung

Graduate/ Post Graduate/ MBA

Tools

SAP

ERP

Jobbeschreibung

Job Purpose

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries .

Major Accountabilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating on the progress of their property and build one to one relationship
• Managing Customer Lifecycle from sale to possession of the customers property
• Enhance Customer Experience
• Updating the progress of payments a in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts dept. for getting updates on the project
• Demand generation on achieving milestones in construction and informing the customers pre and post demand generation
• Follow-up on submittals
• Collections/ Payment Follow Ups with Customer
• Drive post sales activity
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries

Key Performance Indicators

• Monitor and maximize customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds,
• Tripartite Agreements/NOC for Banks
• To contribute to the overall standardization of data, formats and MIS
• To conceptualize & identify opportunities to create and implement customer delight

Education :

• Graduate/ Post Graduate/ MBA

Experience:

• Overall experience around 4- 10 Years of Experience in real estate Sales/CRM.