Walk-in | Contract - Customer Experience Executive - US Shift

EQ Solutions India; Bengaluru; Sur place; INR 400 000 - 730 000; Temps partiel

Avantages offerts par ce poste

Two-way cab facility

US shift

Résumé du poste

EQ Solutions India is seeking a Customer Experience Executive for the US shift, on a contract (6 months) basis, to assist shareholders with buying and selling shares and address queries within defined service standards.

The role requires immediate joiners, with international voice experience and excellent communication skills. Two-way cab facility and US shift timings apply, with login at 5:30 PM and proximity within 25 kms for cab eligibility.

Qualifications

• Eligibility criteria include contract employment for 6 months.
• Skills required: International Voice experience with excellent communication.
• Notice period: Immediate joiners only.
• Shift: US Shift.
• Login time: Starts at 5:30 PM.
• Cab: Two-way cab facility (Candidate should reside within 25kms).

Responsabilités

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.
• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• You will be following the respective US business holiday calendar.

Connaissances

International voice experience

Description du poste

Job description

Eligibility Criteria:

Employment Type - Contract - 6 months

Skills - International Voice experience is mandatory with excellent communication .

Notice Period - Immediate Joiners Only

Shift - US Shift

Login time - Starts at 5:30 PM

Cab - Two-way cab facility (Candidate should reside within 25kms)

CTC - 4.00 LPA - 6.00 LPA + 1.30 LPA (Shift allowance)

About EQ:

Equiniti provides comprehensive solutions to support organizations throughout their corporate lifecycle, including managing shareholder engagement, maintaining stock registers, facilitating ownership transfers, enabling shareholder meetings, paying dividends, supporting IPOs, and administering employee equity plans. We are dedicated to revolutionizing shareholder services by developing digital solutions that facilitate dematerialization for issuers and shareholders.

EQ is a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ http://www.equiniti.com.

Customer Experience Executive

Team: CEC - US

Reports to: Team Leader

Role

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.
• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• You will be following the respective US business holiday calendar.