Walk-in | AR callers - HB | Denials

AGS Health; Chennai District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Health Insurance

Annual performance bonus

Monthly incentives

Job summary

AGS Health is seeking a Process Associate - AR Caller to join our hospital billing operations (Epic) in Chennai. The role involves following up on insurance AR, contacting carriers by phone, and ensuring timely payment and resolution of accounts.

The candidate should have 1–2 years provider AR calling experience, strong communication skills, and a good grasp of billing terminology. Graduation is mandatory, with health insurance and incentives as part of the package.

Qualifications

• Graduation is mandatory.
• 1–2 years of provider-side AR calling experience in HB.
• Experience with hospital billing (Epic) is preferred.

Responsibilities

• Address outstanding AR via phone and analysis using available resources.
• Use all tools to move accounts to the next resolution, including payments, appeals, transfers or adjustments.
• Report trends in denials, submission errors and billing roadblocks to the reporting manager.
• Adhere to established SLAs for production and quality.
• Update call outcomes clearly in the billing system.
• Stay updated with changes in policies and procedures (P&Ps).
• Improve performance based on feedback from the manager or quality audit team.

Skills

Verbal Communication

Written Communication

Billing Terminologies

Attention to Detail

Education

Graduation

Job description

Dear Candidates,

Greetings from AGS Health!

Job Title: Process Associate - AR Caller

Process: AR caller - Hospital billing (Epic)

Job Summary:

• Ensure quality driven follow‑up activities and resolution of accounts is carried out with the insurance carriers on the outstanding inventory to yield maximum cash flow and minimum bad debts.


• Interact by phone and check Internet based portals of the insurance companies in US to procure status of the claim followed by appropriate activities to address open AR.


• The key functions of an AR Executive are to ensure the below responsibilities are carried out to the best of his/her ability in the interest of the organization and client.

Key Responsibilities:

• To address outstanding or assigned AR through phone call and analysis using available resources.


• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment.


• To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager.


• To match the established SLAs (service level agreements) for production and quality.


• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system.


• To utilize the and stay updated with changes done with the P & Ps


• To improve the performance based on the feedback provided by the reporting manager / quality audit team.

Qualifications:

Education:

• Graduation mandatory

Experience:

• Min.1 year to 2 years of provider side AR calling experience in HB.

Skills:

• Good verbal and written communication skills


• Domain knowledge on various billing terminologies & processes


• Attention to detail


• Logical thinking

Age Criteria: up to 35 years

Benefits:

• Competitive remuneration + annual performance-based bonus


• Monthly performance-based incentives


• Health Insurance

Interview Process:

• HR Interview round


• Assessment based on the scope


• Operations panel round

Thanks & Regards,

Aishwarya - HR