Vserve Ebusiness Solutions – Revenue Specialist

VSERVE EBUSINESS SOLUTIONS; Coimbatore; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A dynamic e-Commerce solutions provider in Coimbatore is seeking a Revenue Specialist to manage revenue cycle tasks, including payment reconciliations and customer communication. The role demands strong analytical skills, knowledge of finance and accounting, and experience with Salesforce. The position is full-time on-site, offering a chance to work in a collaborative environment focused on e-Commerce solutions.

Qualifications

• Experience in revenue cycle management within the e-Commerce sector is preferred.
• Strong attention to detail and compliance knowledge required.
• Ability to communicate effectively with internal and external stakeholders.

Responsibilities

• Review orders and ensure accounts are up to date.
• Handle payment postings and reconciliations.
• Prepare and record financial transactions accurately.
• Research customer compliance issues and manage cases in Salesforce.
• Review past due accounts and conduct collection calls.

Skills

Analytical skills

Finance

Communication

Accounting

Tools

Salesforce

Great Plains

Job description

About the job:

Company Description:

VServe e-Business Solution is a leading provider of e-Commerce solutions for online stores with over 15+ years of experience.

They offer affordable services in product catalog management, shopping cart solutions, online store development, eMarketplace, SEO, digital marketing, content development, and data management to clients worldwide.

Role Description:

This is a full-time on-site role for a Revenue Specialist in Coimbatore.

The Revenue Specialist will be responsible for revenue cycle management tasks related to analytical skills, finance, communication, and accounting within the e-Commerce sector.

Order Approval:

• Review orders and ensure accounts are up to date before processing.
• Review and approve orders over the credit limit with the credit manager.
• Handle payment postings and reconciliations, including posting payments, reconciling bank transactions, working with the AP department for refunds, and contacting customers about duplicate payments.

Cash Application:

• Accept payments requested by customers via cases, phone calls, or emails.
• Apply payments to customer invoices based on remittance.

Account Reconciliation:

• Prepare and record financial transactions for accurate financial history.
• Ensure daily deposit reconciliation and maintain reports for audits.
• Reconcile daily deposits, review discrepancies, and communicate with internal and external customers.
• Write off FX fees and minor account differences.

Research and Resolution:

• Research and distribute payments without invoice or service date.
• Determine correct claims for payments and apply to the appropriate invoices.

Ensures Compliance:

• Research customer compliance issues online and coordinate with the warehouse team.
• Create credit memos for deductions and debit memos for reversals.
• Review customer contracts to validate credits.

Systems Capability:

• Manage cases in Salesforce and review customer accounts and orders.
• Access statements, invoices, credits, and returns in Great Plains.
• Manage internal and external customer emails.

Collections:

• Review past due accounts and send statements.
• Make professional outbound collection calls to maintain customer relations.