VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 800,000 - 1,000,000; Full time

Job summary

A leading software services company in Mumbai is seeking an experienced Application Production Support Engineer. The ideal candidate will provide L1 support for critical business applications within the trading sector. Responsibilities include handling incident management, writing SQL queries, and working with ticketing tools like Jira and ServiceNow. Candidates must be ready to work in shifts and on weekends, and preferably have a strong background in broking operations. If you have 6+ years of experience, apply now.

Qualifications

• 6+ years of hands-on experience in application and production support.
• Experience with L1/L2 support for trading and brokerage systems.
• Familiarity with incident management processes and tools.

Responsibilities

• Provide L1 support for critical business applications in the broking industry.
• Handle incident management within SLAs.
• Execute and write SQL queries for application diagnostics.

Skills

Strong experience with ticketing systems

Proficiency in SQL

Working knowledge of SQL Server command-line operations

Understanding of incident and problem management processes

Basic knowledge of broking/trading domain operations

Good communication and coordination skills

Ability to work in shifts

Tools

Jira

ServiceNow

Remedy

Job description

Profile - Application & Production Trading Support Engineer

Exp- 6+ years

Location- Prabhadevi

Notice Period- Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Important Key word :-

Search the profiles which contains below application support experience.

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands‑on experience with ticketing tools, writing SQL queries, and basic command‑line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems.

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues.

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and job monitoring.

Required Skills:

• Strong experience with ticketing systems (e.g., Jira, ServiceNow).
• Proficiency in SQL – ability to write, debug, and execute queries.
• Working knowledge of SQL Server command‑line operations and scripts.
• Understanding of incident and problem management processes (ITIL preferred).
• Basic knowledge of broking/trading domain operations and terminology.
• Good communication and coordination skills to work with cross‑functional teams.
• Ability to work in shifts and provide weekend support on a rotation basis.